What are the responsibilities and job description for the Specialty Pharmacy/AIC/Health System Administrative Support Specialist - CuraScript SD - Hybrid (Lake Mary, FL) position at The Cigna Group?
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JOB SUMMARY:
Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships.
Responsible for leading relationship and retention focus for existing strategic group portfolio.
Work with Specialty Pharmacy/AIC/HS representatives to gains sales insight and help to drive organic sales growth and targeted goals.
Project lead for efficient resolution of customer issues, on-boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads.
Organize individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed.
Manage multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement.
Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments.
Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance.
Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment.
ESSENTIAL FUNCTIONS:
Assist customer with Windows based applications on-boarding, account management, and issue resolution as primary support.
Assist with internal and external customer communications via phone and email for efficient issue resolution.
Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.
Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.
Process management and engagement for customer retention
Communication outreach for existing partnerships' optimization.
Multi-task and troubleshoot ongoing requests managing multiple key partnerships.
IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:
High school diploma; Bachelor's degree preferred
3 years customer service experience supporting inside or outside sales
Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support
Excellent phone and written presentation and communication skills
Demonstrated ability to problem solve individually and as a team setting
This is a hybrid role that requires the employee to work onsite at our Lake Mary, FL location three days per week.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
