What are the responsibilities and job description for the Commercial Lines - System Deployment Manager position at The Cincinnati Insurance Companies?
US-OH-Fairfield
Description
Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Start your journey with us
Our Commercial Application Systems department is currently seeking a system deployment manager to lead the system support team, ensure system quality and performance, and support technology enhancements.
The pay range for this position is $85,000 - $110,000 annually. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be ready to:
- work closely with the Director Commercial Systems to implement the vision and established strategy for systems used to support Commercial Lines business
- lead and provide on-going coaching and development of the Commercial Application System Support team
- establish customer service best practices and goals; regularly monitor team adherence to these standards
- use metrics to develop insights for team workflow improvements and to ensure equitable work distribution
- act as a product owner for an IT production support agile team, ensuring a consistent customer experience, as well as appropriate prioritization and business guidance for defect fixes
- represent the business units as a subject matter expert for system quality, performance, and continuous improvement
- monitor and provide regular status reports to the Director regarding:
- The health of all commercial systems
- Team performance and staffing needs
- act as a liaison for stakeholders of commercial systems, including but not limited to Small Business, Middle Markets, Key Accounts, Care Center, Management Liability, Product, Underwriting Office, Sales, PARM, IT Customer Support, Agency Interface, and Corporate Billing for any commercial technology needs
- collaborate on model office processes, procedures, and best practices to test CLD workflow & system enhancements prior to implementation
Be equipped with:
- demonstrated strategic vision and team leadership, with significant contributions to major projects or initiatives
- five years in a position working with Commercial systems with demonstrated expertise and ability to foresee future needs
- prior management experience (preferred)
- excellent oral and written communication skills
- excellent analytical and decision making skills
- excellent interpersonal skills and collaborative leadership style
- strategic thinker with the ability to adapt to changing business trends
- strong ethics, integrity, and professionalism
Enhance your talents
Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.
Enjoy benefits and amenities
Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.
Embrace a diverse team
As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. about the Federal Employment Notices.
Salary : $85,000 - $110,000
