Operations Specialist

As a Full Time Operations Specialist at The Citizens Bank, you will have the opportunity to play a vital role both in helping customers directly and also maintaining customer files in an operations role. You will be responsible for a variety of tasks, including processing transactions, reconciling accounts, and providing support to our customers and staff. This position is the perfect mix for an ambivert who enjoys a balance of social customer service and also working on tasks independently.

You will have the chance to work alongside a team of dedicated professionals, contributing to the success of our bank and ensuring that our customers receive top-notch service. Joining our team as an Operations Specialist means being part of a company that values excellence, integrity, and customer-centricity. You will have the opportunity to grow and develop within a supportive and collaborative culture, where your contributions will be recognized and appreciated.

This position is located in Batesville, AR. Apply now and become part of our dynamic team! You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, and Paid Time Off.

Let us introduce ourselves

Citizens Bank was founded in 1953 by a group of business and civic leaders. Citizens Bank is a financial services organization that is committed to serving the needs of the communities it serves. Its progressive community banking model focuses on the delivery of exceptional customer service while employing advanced technology and products which allow its customers to have one bank to serve all their needs. The Bank takes pride in a heritage of independence that honors the vision of its founders and remains dedicated to the financial progress of the people it serves. With a mission statement of People First, we always strive to deliver an amazing customer experience and provide the best products and services possible by every member of the Citizens Bank team.

Your role as aN Operations Specialist

As an Operations Specialist at The Citizens Bank, you will have a crucial role in ensuring the accuracy and compliance of our customer files. You will be responsible for maintaining these files in accordance with our established policies and procedures, guaranteeing that all new information, corrections, and changes are promptly and accurately entered into the system. Additionally, you will provide exceptional customer service support through various channels such as phone, live internet chat, mail, and email.

Your role will also encompass routine operational duties as directed, prioritizing compliance with not only our internal policies but also all applicable state and federal banking regulations. Join our team and contribute to our commitment to excellence and integrity while providing exceptional service to our valued customers.

What matters most

To excel as an Operations Specialist at The Citizens Bank, you will need a range of skills and attributes. Strong communication skills, both written and verbal, are essential to effectively interact with customers and colleagues. Attention to detail is crucial to ensure accuracy in maintaining customer files and complying with banking regulations.

The ability to quickly pivot between tasks is necessary in this role, where multitasking is a daily requirement. Excellent customer service skills are vital to provide support and assistance to our valued customers. Being computer savvy is also important, as you will utilize various software and tools to perform your duties.

If you possess these skills and are eager to contribute to our customer-centric culture, we encourage you to apply for this opportunity.

Knowledge and skills required for the position are:

• Great communication skills
• Attention to detail
• Agility to quickly pivot between tasks
• Customer service focused
• Computer savvy

Get started with our team!

If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!