Branch Operations Officer

Job Summary:

The Branch Operations Officer will plan, direct, coordinate, oversee and train operations activities in the department, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the company. The Branch Operations Officer will report directly to the Branch President.

Supervisory Responsibilities (With Branch President Assistance & Approval):

• Recruits, interviews, hires, and trains new staff in the Operations Department including teller and New Account personnel.
• Oversees the development and enforcement of daily operating procedures for the branch network of offices.
• Provides constructive and timely performance evaluations to the Branch President.
• Recommends discipline leading up to termination of employees in accordance with company policy.
• Responsible for proper record keeping and retention of all discipline handled within the branch and any necessary reporting to Human Resources Department for documentation in the employee’s personnel file.
• Backup New Accounts and Tellers as needed
• Scheduling
• Facilitate bimonthly meetings to keep staff informed of updates, changes, upcoming events, etc.

Duties/Responsibilities:

• Extensive knowledge in the roles of Teller and New Accounts Representative to monitor that they are operating in accordance with the Bank’s established policies and procedures.
• Collaborates with other leaders to develop and meet company goals while supplying expertise and guidance on operational projects and systems.
• Identifies, investigates, and resolves inefficiencies and opportunities for improvement.
• Demonstrates a helpful and friendly attitude and trains others as well.
• Maintains the department to ensure the safety of all negotiables and confidential records.
• Stays in constant contact with the Branch President about the operations within the department.
• Facilitates maintenance and repairs to equipment and recommends the purchase of new equipment.
• Identifies training needs and ensures a proper training plan is developed and maintained.
• Responsible for scheduling and filling in when needed in the teller and new accounts areas.
• Assists with the development and maintenance of the Bank’s Business Continuity Plan.
• Performs other duties as assigned.

Required Skills/Abilities:

• Ability to be trustworthy and act with integrity.
• Excellent communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough understanding of bank/branch operations policies and practices.

Education and Experience:

• High school diploma or equivalent preferred.
• Minimum age 18
• Previous managerial experience is preferred.
• Five years experience as a bank teller.
• Two years experience as a Supervisor.
• Complete and pass all required training courses as assigned

Physical Requirements:

• Must be able to lift 25 pounds at times.
• May need to stand for long periods of time.
• Occasional travel for this position is required.

City National Bank is an Equal Opportunity Employer