2025 Guest Services (Admissions/Concessions)-Edina Aquatic Center

Position Description

Job Summary:

Guest Services employees are the front of house staff that welcomes and serves guest at the admissions and concessions areas. Providing service efficiently, consistently, and politely, this position ensures that each Aquatic Center guest’s expectations are met. Applicants must be comfortable working face to face with customers in a fast-paced, high-volume facility.

Scope of Impact:

Guest Services employees will be placed in either concessions or admissions at the start of the season & are expected to work a minimum of 20 hours/week on average and must be 16 years of age or older. The ability to be cross trained & work in both concessions and admissions will be evaluated by facility management at a mid-point of the season. The expectation of this staff are that they collaborate and communicate in a positive fashion with other facility staff, vendors, and the public.

Essential Functions

Essential Duties and Responsibilities:

• Greeting and welcoming all customers
• Operation of Point of Sale(cashier)
• Policy enforcement
• Food preparation and service
• Cleaning and organizing workspace
• Re-stocking supplies
• Opening and closing procedures as required
• Trash removal
• Party/Group set up and take down.
• Other duties, as assigned

Qualifications

Minimum Qualifications:

• Must be 16 years of age or older
• No previous work experience required

Desired Qualifications:

• Experience in retail (point of sale and cash handling/deposit procedures)
• Experience in food service
• Experience working with recreation management & employee scheduling software’s

Supplemental Information

Knowledge, Skills and Abilities Desirable for Successful Job Performance:

• Good written and oral communication skills
• Ability to produce quality, accurate work, perform multiple tasks simultaneously and utilize work time properly and productively.
• Ability to establish and maintain effective, respectful, and productive working relationships.
• Ability to effectively apply cross-cultural communication skills while working with a diverse population, including the public & facility staff
• Confidence in enforcing facility rules, policies and conducting safety inspections
• Model basic professional conduct in the workplace (courteous, helpful and business-like attitude), including respectful communication and civility towards others including the ability to welcome feedback & be coachable
• Demonstrates enthusiasm and ability to motivate themselves & others
• Must be dependable and reliable
• Ability to provide own transportation to and from assigned work location
• Attend mandatory trainings as referenced in ‘Supplemental Training Information’ section

Physical and Mental Requirements:

• While performing the duties of the job, the employee is regularly required to stand, walk, talk and hear.
• While performing the duties of the job, the employee is regularly required to:
  • Exerting up to fifty (50) pounds of force occasionally, and/or up to twenty (20) pounds of force frequently, and/or up to ten (10) pounds of force constantly to move objects. Must be able to respond to situations quickly and accurately
• Specific vision abilities required include close vision, distant vision and peripheral vision.
• The Edina Aquatic Center is an outdoor facility, requiring work in all types of weather conditions; strong and unpleasant odors and fumes such as chlorine; noise from children; allergens such as pollen and bee stings; pool chemical fluctuations which might cause irritation to eyes and skin; and possibility of administering first aid which may involve exposure to infections leading to chronic disease or death, even bloodborne pathogens. Applicants must be able to perform all essential position functions under the working conditions previously described.