What are the responsibilities and job description for the Office Services II position at The City of Elkhart?
CITY OF ELKHART - JOB DESCRIPTION
DEPARTMENT
Street Department
POSITION
Office Services II
DIVISION
Administrative
STATUS
Full-time
CATEGORY
Salaried, Up to $48,500
FLSA
Non-Exempt
REPORTS TO
Street Commissioner
DATE
2025
JOB SUMMARY
Serves as a key member of the Street Department team. The Office Services position is responsible for answering the phones, manage and update all work order lists and other office support for the Street Department. This position reports to the Street Commissioner
Knowledge of general office procedures such as: typing, file management, and correspondence is a must. The position requires confidentiality and may be modified as needed by the Street Commissioner.
PRINCIPAL DUTIES
AND
RESPONSIBILITIES
- Answer phones and provides responsive and courteous service to vendors, residents and other City employees. .
- Dispatch orders by telephone and radio to crew leaders and supervisors.
- Follow up on phone calls for citizen complaints.
- Greet visitors at front door.
- Keep track of outside gate to allow entry from other departments and deliveries.
- Keep GIS road closure map updated during construction season.
- Manage and update all work order lists. (patching, grading, leaves, etc)
- Keep the city website updated and current.
OTHER DUTIES
AND
RESPONSIBILITIES
- Keep Street Department employees up to date regarding schedules. (leaves, etc)
- Be aware of asphalt and concrete schedules to inform callers who inquire on road closures.
- Keep track of supplies and inform when ordering is needed.
- Assist with other duties as needed.
EDUCATION AND EXPERIENCE
- Graduation from an accredited high school or equivalent GED.
- Must be detail oriented.
- At least One (1) year office/clerical experience.
- Must have good organizational and computer skills.
KNOWLEDGE,
SKILLS, AND Abilities
- Multi-line phone system..
- General computer knowledge..
- Skills in operating general office equipment.
- Ability to work independently with limited guidance.
- Ability to work in a team environment.
- Skills in assessing and solving problems.
PHYSICAL, MENTAL AND VISUAL ABILITIES
- Ability to communicate verbally in person and on the phone.
- Ability to sit for extended periods of time.
- Clarity of vision with or without correction.
- Ability to reason logically.
WORKING CONDITIONS
Work is performed in a 40 plus hours per week standard office environment.
DRUG TEST REQUIRED
The City of Elkhart is a Drug Free Workplace. Therefore, a post offer, preemployment drug screen is required. Random drug testing may be conducted after employment.
POLICY
STATEMENT
- The incumbent is required to possess the knowledge, skills, ability,
and the physical, mental, and visual skills described in this job description to perform the principal duties, responsibilities and essential job functions.
- This job description is intended to describe the general nature and level of work being performed by the incumbent. Principal duties and responsibilities are intended to describe those functions that are essential to the performance of this job and “other” duties and responsibilities include those that are considered incidental or secondary to the overall purpose of this job.
- This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the Mayor. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.
Salary : $48,500
