What are the responsibilities and job description for the Customer Service Representative II position at The City of Fort Worth?
Pay Range: $18.32 - $22.90/hr.
Job Posting Closing on: Thursday, March 13, 2025
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
A Customer Service Representative ll is available with the City of Fort Worth Property Management Department. The Property Management Department, Fleet Division, plays a large part in providing support for all City departments serving our residents. The Fleet Division is the “glue” which keeps the City equipment and vehicles in a mechanically sound state and safe for all employees and residents. The Fleet Division seeks the best leaders to continue our tradition of being an award-winning fleet! Our continued success for the future will bring maximum value to the City of Fort Worth.
Minimum Qualifications:
- High school diploma
- Two years responsible customer service experience within the area of assignment
Preferred Qualifications:
- Preference may be given to higher levels of education, experience and certifications as related to the vacancy.
- Preference may be given to applicants who are knowledgeable with the Fleet Repair Management Software Programs and industry.
- Preference may be given to applicants that have automotive service center experience.
- Knowledge of Microsoft Office software and computer usage.
The Customer Service Representative ll job responsibilities include:
- Perform various organizational duties in support of the Service Centers.
- Researching and collecting information to prepare, produce work project status data in a clear and concise manner.
- Ability to liaison with customers resolving fleet questions.
- Ability to liaison with 3rd party vendors to schedule equipment repairs.
- Ability to coordinate vendor activities and monitor vendor progression.
- Ability to interact with multiple customers
- Must be willing to work daily in a shop environment, follow safety protocols, adapt with weather changes, and shop noise.
- Dedication to empathetic complete customer service.
Salary : $18 - $23
