Customer Service Representative III

Customer Service Representative III

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Customer Service Representative III

Salary

1,691.00 - $2,077.27 Biweekly

Location

8000 N. Stadium

Job Type

Full Time

Job Number

35996

Department

Houston Health Department

Division

HHD - Administrative Services Division

Opening Date

01 / 14 / 2025

Closing Date

1 / 21 / 2025 11 : 59 PM Central

Description

Benefits

Questions

POSITION OVERVIEW

Applications Accepted From : All Person Intrested

PN : 35996

Division / Section : Administrative Services / Business Management

Workdays & Hours : Monday- Friday; 8 : 00 am - 5 : 00 pm

• Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Performs substantially complex and varied administrative functions in the direction and

coordination of programs and procedures in the assigned department.

Assist department accounting staff in meeting their financial and accounting functional goals.

Maintain accurate accounting records by preparing, entering, or verifying financial transactions.

Assist in the development of financial Standard Operating Procedures (SOPs).

Assist with month-end close processes and provide support for audits.

Analyze financial reports.

Perform other duties and special projects as requested

WORKING CONDITIONS

The position is physically comfortable most of the time with occasional periods of stooping, bending and / or light lifting of materials of up to 10 pounds. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Three (3) years of administrative or customer service related experience are required.

Associate's degree may be substituted for up to two (2) years of experience.

Bachelor's degree may be substituted for up to four (4) years of experience.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Working knowledge of the SAP financial system

Familiarity with processing financial transactions

Strong problem solving and analytical skills

Highly detailed oriented

Internal Contacts :

Level of internal contact is primarily with managers and budget staff.

Interaction requires substantial sensitivity and cooperation, e.g., basic Accounts Payable inquiries.

External Contacts :

Level of external contact is primarily with vendors.

Interaction requires considerable tact and cooperation involving somewhat sensitive issues or problems.

GENERAL INFORMATION

SELECTION / SKILSS TESTS REQUIRED

Department may administer skills assessment test

SAFETY IMPACT POSITION NO

This position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION GRANT FUNDED POSITION

Grants & Special fund positions are dependent upon continued available funds. If funding is no longer available, employee may be laid off or transferred. Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade : 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at : www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting : or call 832-393-4882.

If you need special services or accommodations, 832-393-4882 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include :

Medical

Dental

Vision

Wellness

Supplemental Insurance

Life insurance

Long-term disability

Retirement pension

457 deferred compensation plan

Employee Assistance Program

10 days of vacation each year

11 city holidays, plus one floating holiday

Compensable Sick Leave

Personal Leave

Flexible schedules

Hybrid-Telework for eligible positions

Professional development opportunities

Transportation / parking plan

Section 125 pretax deductions

Dependent Care Reimbursement Plan

Paid Prenatal, Parental and Infant Wellness Leaves

Healthcare Flexible Spending Account

For plan details, visit

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

Are you currently employee of the Houston Health Department?

Which of the following best describes your level of education?

High School Diploma / GED

Associate's Degree

Bachelor's Degree

Master's Degree or higher

None of the above

How many years of administrative or customer service related experience do you have?

Less than 1 year

1 year, but less than 2 years

2 years, but less than 3 years

3 years, but less than 4 years

More than 4 years

No experience

Prepare Financial Reports

Reconciliations of Financial Transactions

Prepare Financial Journal Entries

None of the Above

Indicate your level of proficiency with SAP Financial Systems. (Please note : Stating "See Resume" is a disqualifier)

Occasional User

Frequent User

Expert User

Super User

None of the above

Which of the following applies to you? (Check all that apply)

Accounts Payable

Financial tracking and reporting

Maintain Accurate Accounting Records

None of the above

How many years of directly related professional verifiable experience do you have in a government environment?

Less than 2 years of experience

3 to 4 years of experience

5 to 6 years of experience

6 or more years of experience

No experience

Which of the following software applications are you proficient in using? (Check all that apply)

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

None of the Above

Do you have any experience with fiscal year end closing?

Required Question

Salary : $1,691 - $2,077