Aquatics - Guest Services Team Member

General Description

Under the direct supervision of the Aquatic Manager and Guest Services Assistant Manager, Guest Services provides a favorable first impression to the guests of the pool and serve guests at the concession stand.

Job Functions

• Collect admission fee or check for a season pass from every one entering the facility.
• Cash & Credit Card receipts match your cash drawer at closeout.
• Keep accurate records of lost and found.
• Determine that children under the age of 8 are accompanied by responsible persons 13 years of age or older.
• Keep accurate records on attendance of various pool activities.
• Maintain a professional appearance.
• Answer all phone calls professionally.
• Maintain a clean front desk area.
• Know, enforce, and adhere to all rules of the pool.
• Prohibit loitering in front of the counter and counter area.
• Service to the guest is your primary concern.
• Be familiar with all emergency procedures, and know your role in an emergency.
• Be helpful, friendly, and cheerful to the public and fellow employees.
• Direct all complaints to the manager on duty.
• Attend all staff meetings and in-services.
• Performs other related job duties as required.
• Serve concession food to patrons.
• Complete point-of-sale for purchased items.
• Maintain cleanliness of concession stand and surrounding areas.

Knowledge, Skills, and Abilities

• Capable of reading and following detailed instructions.
• Proficiency in handling money and counting money.
• Ability to maintain accurate financial records of all receipts.
• Demonstrate excellent public relations skills.

Education, Training and Experience

• 14 years of age or older.

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Documentation Submission:
Please note that this application requires the submission of supporting documents. Failure to submit the required documentation will disqualify your application from consideration.

Consent to conduct a Background Check if selected as a Finalist: Please

Click here to Download: Authorization for Release of Information
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City of Middleton Veterans' Preference Program

(Applicable to Regular Full and Part Time Positions Only)

The City of Middleton honors and recognizes the sacrifice and dedication made by veterans of the United States Armed Services, and the unique skills, experiences, and abilities they bring to the workplace. The City’s Veterans' Preference Program is designed and implemented to encourage and enable the recruitment, review and potential hire of qualified veterans. This program does not guarantee the selection of any veteran or eliminate the need for such veterans to otherwise meet all basic qualifications for the position(s) for which they apply.

Please see the Veterans' Preference Program link on the Job Opportunities page menu for the details and requirements of the program.

The City of Middleton is an Equal Opportunity Employer

seeking a diverse and talented workforce.