What are the responsibilities and job description for the Permit Technician position at The City of Rock Hill?
Job Details
Description
General Description:
The purpose of this class within the organization is to research, compile and verify building and zoning permit and contractor license information in order to process and issue building and zoning permits according to city and state ordinances and laws. This class works under general supervision, independently developing work methods and sequences.
Minimum Education and Experience Requirements:
Requires an Associate’s Degree in Business Administration supplemented by three years of progressively responsible administrative or customer service experience. Requires one year working in permits, zoning, or closely related experience. A minimum of three years of construction or real estate experience, preferred. The equivalent combination of education and related work experience may be considered.
Special Certifications and Licenses:
Ability to obtain Permit Technician Certification from the International Code Conference (ICC) within two years of employment.
Desirable Knowledge, Skills and Abilities:
- Skilled in MicroSoft Office Suite to include Word, Excel, Outlook and SharePoint.
- Ability to secure Permit Technician certification from International Code Conference (ICC) within two years of employment.
- Ability to read and comprehend legal documents, policies, codes, and other technical documents.
- Ability to perform basic arithmetic, calculate decimals and percentages.
- Ability to interpret graphs and other forms of data.
- Ability to review and analyze data and information to confirm compliance with policies and standards.
- Ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures, standards, and policies to specific situations.
- Ability to exercise independent judgment to adapt methods or procedures while still meeting overall requirements and objectives.
- Ability to express ideas clearly, orally and in writing.
- Ability to handle multiple tasks and remain focused in an open office environment with periodic interruptions.
- Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines.
- Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.
- Work is performed onsite. The incumbent must be present at work to perform the essential functions of this job.
Essential Job Functions:
- Prepares permits for issuance and issues permits through specialized software systems; verifies all required information has been submitted and the contractors have the required licenses to perform the work calculates fees.
- Accepts payments, and balances daily deposits of payments.
- Reviews plans to determine scope of work and which permits are required.
- Assists contractors, co-workers, and other customers in the office, by phone, and by email. Ensures courteous and timely communication; provides information or redirects customers to appropriate resources.
- Creates work orders for utility service requests such as installing water and sewer taps and meters and electric service.
- Schedules and coordinates courtesy, building, zoning, fire, and other inspections.
- Follows up on permits near expiration or that have expired to close them out or void them.
- Assists with tracking sites with temporary Certificates of Occupancy to ensure they obtain Certificate of Occupancy by deadline.
- Attends training classes about customer service, zoning regulations, building codes, computer software, and other topics as needed to learn new standards, processes, and systems. Maintains continuing education credits as needed for certifications.
- Performs all other duties as required to meet organizational needs.
This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.
Qualifications
Salary : $41,480 - $51,850
