What are the responsibilities and job description for the Senior Financial Operations Specialist position at The City of Vancouver?
Job Overview
">The City of Vancouver is seeking a highly skilled Senior Accounting Clerk to join our team. As a key member of our Utilities Department, you will be responsible for all aspects of utility billing, cash management, and collections.
As a Senior Accounting Clerk, you will play a critical role in ensuring the accuracy and efficiency of our utility billing and collection processes. You will work closely with internal departments and external agencies to resolve issues and provide excellent customer service.
Key Responsibilities:
- Establish and maintain all utility accounts for the city, including researching property ownership and permits issued.
- Schedule, upload/download, and audit files from outside vendors and internal departments, reconciling discrepancies and exceptions prior to generating billing statements.
- Process, research, post, and reconcile all internal and external utility payments, accurately tabulating, recording, and balancing assigned transactions.
- Assist customer service personnel as needed with utility-related requests, resolve customer complaints, and provide support answering incoming operations calls.
- Research and compile detailed account information regarding status of service, outstanding balances, processes, procedures, and applicable laws and regulations at the request of internal departments, customers, and outside agencies via phone and written correspondence.
- Collect on outstanding utility accounts through standard collection practices, including cold calling, invoicing, determining legal liability to process liens, researching property ownership, and utilizing skip tracing and processing bankruptcy filings, dismissals, and discharges.
- Establish and maintain specialized programs offered by utilities, such as H2O and Senior Low Income, and coordinate services with outside agencies to maintain status of qualified H2O recipients.
- Review for accuracy and process all utility account adjustments, refunds, and fiscal and statistical information from internal and external interfaces, reconciling accounts to the general ledger and reports while maintaining subsidiary ledgers, registers, and journals.
