What are the responsibilities and job description for the Student Financial Services Coordinator - Student Financial Services Call Center position at The City University of New York (CUNY)?
Student Financial Services Coordinator - Student Financial Services Call Center
POSITION DETAILS
Reporting to the Assistant Director of Student Financial Services Call Center, the Student Financial Services Coordinator will assist with the coordination of department operations, activities and special projects in the Student Financial Services Center.
In addition to the CUNY Title Overview, the duties of The Student Financial Services Coordinator include but are not limited to:
- Coordinate the implementation of the Student Financial Services integrated communications plan.
- Manage outreach calls to students with balances and outstanding financial aid documentation.
- Coordinate outreach with important deadlines and policy information.
- Serve as a liaison to other student services offices that interact with the Student Financial Services Call Center.
- Provide information and assist students with the usage of online services and systems.
- Assist in the training and supervision of part-time staff in the Student Financial Services Call Center.
- Assist with the planning and implementation of a cross-training plan for Student Financial Services.
- Support the development of customer service training for the Student Financial Services staff.
- Assist with the implementation of technology solutions such as a chatbot and EAB.
- Assist with the coordination of the Center’s staffing schedule in collaboration with the offices of the Bursar and Financial Aid.
- Monitor and update content for the SFS Website, InfoCentral, and related social media pages as necessary.
- Prepare reports related to student services.
QUALIFICATIONS
Bachelor's Degree required.
Must be able to work some evening and occasional weekend hours.
Preferred Qualification
- Excellent organizational, writing, communication, and interpersonal skills required.
- Experience in Financial Aid, preferably in Higher Education setting.
- Knowledge or Experience in oracle-based systems (CUNYfirst Campus Solutions).
- Proficiency in Microsoft Office applications
- Ability to work in a team- oriented environment is essential.
- Detail oriented
CUNY TITLE OVERVIEW
Supports student enrollment activities and processing.
- Provides direct student services and works collaboratively with other units to support registration, payment, and related activities
- Conducts workshops on enrollment management services and processes
- Counsels students, staff and faculty on academic registration, admissions, testing, and related processing
- Manages student information databases and resolves issues with student records and transactions
- Ensures compliance with college, Federal, and New York State regulations and policies
- Creates and updates content for web pages, bulletins, and other media to ensure effective communications to students and campus community
- May supervise clerical and/or part-time staff and coordinate work schedules
- Performs related duties as assigned.
CUNY TITLE
Assistant to HEO
FLSA
Non-exempt
COMPENSATION AND BENEFITS
$47,861 - $49,960; Salary commensurate with education and experience.
CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
HOW TO APPLY
From our job posting system, select "Apply Now", create or log in to a user account, and provide the requested information. If you are viewing this posting form outside our system, please visit https://cuny.jobs/brooklyn-college/new-jobs/ .
Applicants should provide a cover letter and resume in .doc or .pdf format.
CLOSING DATE
March 27, 2025
JOB SEARCH CATEGORY
CUNY Job Posting: Managerial/Professional
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job ID
29864
Location
Brooklyn College
Salary : $47,861 - $49,960
