What are the responsibilities and job description for the Shift Supervisor position at The Coalition for the Homeless of Central Florida?
POSITION: Shift Supervisor
REPORTS TO: Guest Services Manager
STATUS: Full-Time – Salary Exempt
REPORTS TO: Guest Services Manager
STATUS: Full-Time – Salary Exempt
Overview
The Guest Services Shift Supervisor will provide leadership and have oversight of Guest Service Professionals, Receptionists and the Community Health Initiative. The Guest Services Shift Supervisor requires a high level of detailed planning, organizational and problem solving abilities. The position of Guest Services Supervisor requires a high degree of professionalism, commitment and adaptability in order to effectively uphold Coalition Values and maintain an environment of dignity, respect and cooperation.
Primary Duties
- Provide leadership to the campus in the absence of management.
- Provide direct supervision to Environmental Services Associates, Community Health Initiative staff, and Receptionists.
- Coordinate, maintain, and assist with dorm inspections, cleanup, and organization.
- Oversee the Community Health Initiative.
- Oversee the Guest Support Professionals in the absence of their direct supervisors.
- Responsible for the ordering of all cleaning supplies and supplies for the Community Health Initiative.
- Prepare and conduct performance reviews of those supervised.
- Oversee and conduct weekly dorm inspections with the assistance of the Housing Specialists.
- Review Incident Reports, provide feedback and training to staff, and submit in accordance with the timeframe of agency policy.
- Review, submit, and turn in all documentation related to Payroll in a timely manner.
- Act as the Agency Liaison with AARP, Re-employability, and OCCD, ensuring compliance requirements and internal coordination.
- Provide training and coaching for direct reports to enhance staff development.
- Maintain data, budget, and orders for the Community Health Initiative.
- Ensure the integrity of handling guest mail.
- Maintain records to be ready for audit in cooperation with the accounting department.
- Provide direct support to the Director of Guest Services and Information Technology.
- Responsible for interviewing, hiring, and dismissal of Environmental Service Associates, Receptionists, and Community Health Initiative staff.
- Perform any and all other duties as assigned by the Director of Guest Services and Information Technology.
Qualifications
- Must possess at least a high school diploma or GED.
- Must have leadership experience.
- Understanding of the homeless population is preferred.
- Strong communication and mathematical skills.
- Proficient in Microsoft Office, Word, and Excel.
- Must be willing to work flexible hours based on the needs of the agency.
- Bi-lingual candidates and Veterans are encouraged to apply.
- Must be able to sit for prolonged periods, talk, hear, and use hands and fingers to operate a computer, telephone, and other office equipment.
- Must be able to reach with hands and arms, stoop, kneel, or crouch.
- Occasionally lift and move up to 25 lbs.
- Must have vision capabilities, including the ability to adjust focus.
Required Skills
- Ability to provide leadership and manage staff.
- Excellent communication skills and ability to provide clear direction, training, and instructions to staff.
- Ability to be a team player.
- Ability to work proficiently with Microsoft Word, Excel, and Outlook Express.
- Strong organizational skills.
- Critical thinking and problem-solving skills.
- Effective time management, planning, and organization.
- Protect the confidentiality of employees and guests, verifying authorization before discussing sensitive information.
- Report to the Florida Abuse Hotline when there is knowledge or reasonable suspicion of child or vulnerable adult abuse, abandonment, neglect, or exploitation.
- Adhere to the Coalition’s policies and procedures while maintaining high levels of confidentiality and discretion.
- Maintain consistent and punctual attendance in accordance with Coalition policy.
- Contribute positively to the work environment by supporting new ideas and change when applicable.
- Represent the Coalition professionally at all times.
- Demonstrate high standards of integrity, accountability, and service in alignment with the Coalition’s values.
- Interpret and effectively communicate Coalition policies both verbally and in writing.
- Ensure that all confidential information is handled securely.
Disclaimer: This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
