What are the responsibilities and job description for the Consignment Specialist position at The Collector Car Network Inc?
Job Description
Job Description
Position Purpose :
The Consignment Specialist assists customers with their online experience, while actively finding inventory and working with a list of customers to maintain and grow. Daily responsibilities include but are not limited to guiding consignors and bidders through the auction process, acting as the first point of contact for all customer inquiries, providing product / service information, helping to resolve user account issues, managing vehicle submissions, collecting data and digital photos and monitoring live listings until bidding has concluded.
Key Areas of Responsibility :
- Manage high volumes of incoming and outgoing phone calls and emails in a professional manner.
- Coordinate internal and external resources to meet deadlines.
- Build rapport with customers through effective communication.
- Gain company product and services knowledge to ensure accurate information and effective solutions.
- Arrange auction listings to include photos, text and videos.
- Keep detailed and accurate records of all activity and documentation.
- Monitor live auction listings, assist with comments and facilitate post-auction communication.
- Work within Salesforce CRM, MS Office and other systems
- Meet customer service and call handling targets.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience :
Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.