Business Development Manager

This is an onsite position based in Syracuse, NY. No relocation support provided.

Seeking a passionate inside sales representative to join our expanding team in Syracuse, NY. We need someone who excels at engaging with customers and promoting products they genuinely believe in. As an integral part of the team, you will focus on identifying and converting promising leads into valuable sales opportunities. If you are eager to enhance your income potential, don't hesitate to apply now!

$50,000 salary bonuses

Client Intake & Qualification:

• Respond to inbound inquiries (calls, emails, web forms) promptly and professionally.
• Collect essential potential new client (PNC)/client information, including case details, and accurately enter it into the firm’s CRM or case management system (Lawmatics).
• Pre-screen potential clients to determine if their legal needs align with the firm’s practice areas and jurisdictions.
• Explain the firm's services, pricing, and processes to prospective clients.

Sales & Lead Conversion:

• Use consultative sales techniques to convert qualified leads into scheduled consultations.
• Proactively follow up with leads to ensure a high show rate for consultations.
• Track and manage leads through each stage of the sales funnel, ensuring no opportunities are missed.

Appointment Scheduling:

• Schedule consultations based on client needs and CRM availability.
• Coordinate follow-ups and ensure potential clients receive necessary communication.

Customer Service:

• Provide excellent customer service by addressing any concerns, answering client questions, and ensuring they feel supported throughout the intake process.

Administrative Duties:

• Maintain accurate and up-to-date records of all client interactions in the firm’s database.
• Generate daily, weekly, and monthly reports on lead activity, show, and conversion rates.
• Collaborate with Client Relations Managers and administrative staff to ensure smooth transitions from intake to case management.

• Proven experience in a sales, customer service, or client intake role, preferably within a legal setting.
• Strong communication and interpersonal skills.
• Familiarity with legal services, terminology, or prior experience working in a law firm is a plus.
• Ability to multitask, prioritize, and manage time efficiently.
• Proficient in CRM software, case management systems, and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Ability to handle sensitive and confidential information with discretion.
• A self-starter with a goal-driven mindset.
• Valid driver's license.

Benefits:

• 401(k) retirement plan with a 4% matching contribution
• Medical coverage with a national network and the firm pays for 75% of the Employee cost
• Company paid $50,000 Life Insurance Policy
• Dental, vision/Rx, pet, Aflac, and life insurance policy options
• Paid time off 10 days of vacation, 7 days of personal, and 8 paid holidays
• Collaborative management philosophy
• Professional, respectful, and diverse work culture