Banquet Captain

The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.

At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business.

We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family.

JOB PURPOSE:

The Banquet Captain is responsible for overseeing the smooth and efficient operation of banquet events, ensuring that all aspects of service exceed guest expectations. This role involves leading a team of servers and event staff, coordinating with kitchen and management teams, and ensuring the timely and accurate delivery of food and beverage service during events. The Banquet Captain ensures that all guests receive exceptional service while maintaining the highest standards of professionalism, organization, and attention to detail. The position requires strong leadership, communication, and problem-solving skills to ensure seamless event execution and to provide an outstanding experience for clients and guests.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Leads service teams ensuring service standards are met and or exceeded with all guests.
• Assists with the training of new team members that will be serving ensuring the highest service levels are upheld.
• Assists in the setting of the room, buffets and back of house in order to ensure the team is able to function effectively.
• Attends Catering meetings when necessary to ensure proper communication with the team.
• Identifies and addresses guest concerns in a courteous and timely manner.
• Reports quality issues, identifies training needs and assists in the implementation of training to improve results.
• Ensures a clean and safe work environment. Assists in maintaining department adherence to all health regulations.
• Works with other Banquet Captains to ensure all clean-up functions are handled properly for the unit.
• Participates in large events in off site locations helping with logistics and other concerns as necessary.
• Work along management to assist back of house organization and cleaning to ensure operations are set-up for success.
• Assists management with closing tasks and reports to ensure proper revenues and par levels.

All Other Duties as Assigned

QUALIFICATION REQUIREMENTS:

• Must be at least 18 years old.
• Highly organized and self-directed.
• Excellent project management skills and ability to delegate jobs to staff.
• Ability to work in fast-paced, changing environment.
• Provides feedback to the team sharing the feedback with leadership.

EDUCATION and/or EXPERIENCE REQUIREMENTS:

• High school diploma or GED required.
• 1-2 years of experience in a Supervisor role highly preferred.
• 1 year of serving experience required.

AVAILABILITY REQUIREMENTS:

• Weekend availability required
• Seasonal hires must have the ability to commit the minimum of 3 months

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is:

• Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
• Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
• Ability to lift, push or pull up to 50 pounds.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.