What are the responsibilities and job description for the Telerecruiter Platelet Specialist position at The Community Blood Center?
Join a team dedicated to saving lives every single day—that’s what working at The Community Blood Center (CBC) is really all about. Help schedule lifesaving platelet donation appointments. No experience is necessary — we’ll train you! Your work will save lives!
JOB SUMMARY: Responsible for placing outbound telephone calls for scheduling platelet donation appointments, converting whole blood donors to platelet donations, appropriately directing incoming calls, and providing information on The Community Blood Center (CBC) programs, services, and special blood needs.
SCHEDULE:
- Part-time position, 24 hours/week.
- Monday – Friday, 2pm – 8pm; Saturday, 8am – 12pm (once per month)
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
- Makes outbound telephone calls using call lists, entering call results and scheduling platelet donor appointments. Schedules platelet donation appointments in the computer system for a specific date, time, and location according to daily goal and blood-type specific goal.
- After reviewing donor information in the computer, pre-qualifies potential donors to determine eligibility and/or directs any eligibility questions to appropriate CBC personnel.
- Monitors the blood type inventory and donor site schedules to determine which donors to call and schedule.
- Achieves individual performance expectations for appointments scheduled, show rate and customer service. Assists in achieving team goals for the fixed sites.
- Receives inbound calls and provides information as requested, transferring calls to the appropriate CBC personnel, voice mail, or takes and distributes messages for unavailable staff as needed.
- Follows phone scripts as directed and incorporates all the key talking points used for call evaluations during conversations with donors.
- Responsible for maintaining and documenting personal call list and tracker for first time platelet donors. Provide feedback to leadership on the donor’s experience and any information that could be used to improve processes and donor retention.
- Conducts special donor recruitment projects at various locations and distributes CBC information and other related duties as requested.
- Complies with all policies and procedures as outlined in the CBC Employee Handbook, CBC Standard Operating Procedures (SOP), or directives upon assignment. Maintains job-related skills by attending team meetings and training sessions and reading publications.
- Performs other duties as directed.
JOB QUALIFICATION REQUIREMENTS:
- The Telerecruiter Platelet Specialist position requires pleasant and polite telephone manners.
- Must always perform job duties and responsibilities in a professional manner.
- Maintain strict confidentiality of CBC and CBC donor information.
- Skills include excellent organizational, oral, and written communication.
- Strong, flexible interpersonal skills and data entry/computer skills.
- High school diploma or equivalent required.
- Employees may occasionally be required to lift objects or materials weighing up to 25 pounds.
BENEFITS AND PERKS:
We take care of our team — from competitive wages and valuable training to comprehensive benefits packages. Depending on hours worked, this position can offer:
- Dental insurance fully paid by CBC
- Vision insurance
- PTO/Sick Time
- Paid holidays
- Paid Volunteer Time Off
- 403(b) retirement savings plan with matching contributions
- Employee Assistance Program
- Discounted YMCA Membership
- Employee referral bonuses
- Regular employee forums and committees — everyone on our team has a voice!
What are you waiting for? Take the next step. Your work can matter — to you and the community. Apply today!
The Community Blood Center
4406 W. Spencer St.
Appleton, WI 54914
www.communityblood.org
www.facebook.com/cbloodcenter
Community Blood Center, Inc. is an Equal Opportunity Employer M/F/Disability
