Community Life Service Coordinator

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About Community Life

Community Life (CL) is The Community Builders (TCB)'s place-based model that uses healthy and stable housing as a platform for connecting our residents to services, community resources and opportunities so they can thrive. By creating programs and building strategic partnerships with residents and local stakeholders, CL helps create pathways to opportunities in early education, economic mobility, youth development, community engagement, voting registration, healthy living, and resident leadership.

Community Life Service Coordination role at TCB

Reporting to the Community Life Senior Manager - RI, the Community Life Service Coordinator (CLSC) is a full-time position at Stillwater Heights, an affordable senior housing development located in Burrillville, RI. The CLSC develops and coordinates support services for senior residents ensuring resident and community success through building and sustaining relationships with residents, property management staff, and local and regional partners. In addition, the CLSC plans programs and other on-site opportunities for residents and assists residents in achieving their goals.

A successful leader in this role will have the opportunity to:

• Build relationships with residents to better understand their needs, strengths and aspirations and connect them with local resources and opportunities.
• Develop strategic partnerships with local service providers; bring on-site programs to the property and provide referrals to off-site opportunities and services in the following CL outcome areas: housing stability, health and wellness, and community engagement.
• Participate and coordinate resident support and resources around housing stabilization issues such as late rent payments, housekeeping and other lease compliance issues.
• Complete the Community Life Questionnaire on an annual basis.
• Develop an annual Community Success Plan, a strategic work plan that includes strategies, activities and partners necessary to impact CL outcomes.
• Conduct new welcome orientations for new residents.
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls and door-knocking.
• Use of TCB's data collection and analysis systems, CL Dynamics and Power BI, to document services provided to residents, and outcomes achieved.
• Align initiatives with the outcomes, mission and goals of TCB Community Life.
• Participate in ongoing professional development, at least 12 hours per year that pertain to the CLSC position.
• Recruit and work with resident volunteers and interns to support leadership opportunities and strengths-based engagement.
• Other duties and responsibilities as requested.
  
  

Education & Experience

• Bachelor’s degree with a focus in social work, human services, public health, or community development
• 2 years of overall professional experience working with families in housing, healthcare or human services agencies required
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs
• Previous experience in affordable housing, and knowledge of HUD regulation a plus
• Operate in a timely manner, with consistency and a high level of integrity, professionalism and energy; provide excellent customer service to residents and partners
• Excellent communication, organization and writing skills
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, colleagues, community partners, senior staff, volunteers, and interns
• Ability to collect, track and understand data to assess programs and partnerships and inform strategies
• Experience coordinating and implementing programs and initiatives
• Experience overseeing and managing grants a plus
• Knowledge of Yardi, Property Management databases, Dynamics is a plus
• Ability to work occasional weekends and evenings is required
  
  

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
  
  

Salary: $50k plus benefits

The Community Builders is an equal opportunity employer.