Preferred Qualifications : - (Preferred Knowledge, Skills and Abilities) :
Minimum two (2) years of experience working in IT environments troubleshooting electronic case management and / or EHR system electronic health record, including customer support and testing.
Business Analysis, Systems Analyst, or other related experience is preferred.
Hands-on experience effectively using MS Office tools
Demonstrated ability to understand and resolve reported production support or customer service issues.
Hands-on experience in managing escalated issues and dispute resolution of any components of a project with the ability to understand when to escalate to senior management
JOB DESCRIPTION
Client is seeking to hire a highly motivated Application Support Analyst with experience supporting Case Management and / or Healthcare systems. Client supports individuals with intellectual and developmental disabilities including autism spectrum disorder to enhance opportunities to become fully engaged members of their community. The Application Support Analyst will be responsible for supporting applications that support the case management, clinical, and claiming business units for client. In this role, the Analyst will work alongside an existing team of IT Business Analysts. This role will provide customer service and production support for the existing EHR, Case Management and Claiming system (Meditech) while also working with the team to perform testing and straightforward configuration tasks in the new Case Management, Clinical, and Claiming system (WellSky)
Serve a contact for Tier 1 application support.
Ensure that requests for assistance are documented, triaged, and routed appropriately.
Identify, communicate, and facilitate resolution to any production support, user requests, or triaged Helpdesk tickets.
Participate in the final configuration and refinement of workflows and forms in WellSky.
Participate in the preparation and execution of testing plans and / or test criteria.
Ensure that testing is performed that will validate quality, reliability, and completeness of the business services being deployed.
Perform Integration, Regression, and assist with User Acceptance testing
Responsible for determining operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
late issues to senior management.
Equal Opportunity Employer Veterans / Disabled
While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to : job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life / short term disability / whole life / term life / accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
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