What are the responsibilities and job description for the Busser / Runner - Serafina San Juan position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
Serafina San Juan is a global brand of 35 Italian restaurants, with a strong presence in New York City. Serafina has been giving a modern twist to Puerto Rico’s cuisine since 2015. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
- Responsible for maintaining cleanliness and orderliness in the dining areas while supporting the wait staff and kitchen team to deliver exceptional service to our guests.
- Clearing and resetting tables promptly to ensure efficient turnover and cleanliness.
- Supporting servers by delivering food and beverages from the kitchen to the dining areas and assisting with any additional requests from guests.
- Ensuring all necessary supplies such as utensils, napkins, and condiments are stocked and readily available for guests and staff.
- Performing regular cleaning tasks in the dining areas, including wiping down tables, chairs, and other surfaces, as well as sweeping and mopping floors.
- Helping kitchen staff with tasks such as running food orders, organizing dishware, and maintaining cleanliness in the kitchen area.
- Anticipate and communicate replenishment needs.
- At the end of every closing shift secure all items and storage areas.
- Complete closing duties.
- Prepare daily purchasing list to maintain a healthy inventory level as directed by the manager.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor; and complete safety training and certifications.
- Develop and maintain positive working relationships with others, support team to reach common goals.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
- Ensure adherence to quality expectations and standards.
- Perform other reasonable job duties as requested by supervisors.
Qualifications
- Hospitality oriented
- Able to handle difficult situations effectively.
- Able to work quickly and efficiently, especially under pressure.
- Must be able to lift up to 50 pounds.
- Able to stand and walk for extended periods of time.
- Flexibility to work various shifts, including weekends and holidays.
- Technical food and beverage knowledge and expertise.
- Fully bilingual ( English and Spanish)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
