What are the responsibilities and job description for the Butler - Condado Vanderbilt Hotel position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- Greet and acknowledge all guests according to company standards, anticipate and address guests’ service needs, upon guest arrival.
- Provide dedicated, personalized service to all suites and designated guest rooms along with signature premium services.
- Manages guest requests, assisting with logistics, and enhancing the overall guest experience.
- Assist with reservations, transportation, and local recommendations to enhance guests’ experiences.
- Deliver amenities, food, and beverages to guest rooms, ensuring service meets high standards.
- Communicate guest preferences to housekeeping to ensure rooms are prepared to their liking.
- Handle all duties according to hotel policies, procedures, internal rules, and standards.
- Knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events.
- Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor.
- Complete safety training and certifications.
- Develop and maintain positive working relationships with others, support the team to reach common goals.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
- Perform other reasonable job duties as requested by supervisor.
Qualifications
- Hospitality oriented
- Able to lift heavy objects (50 pounds)
- Able to handle difficult situations effectively
- Able to work quickly and efficiently, especially under pressure
- Ability to work varied shifts, including evenings, holidays and weekends
- Bilingual (Spanish and English)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
