What are the responsibilities and job description for the Female Spa Attendant - Condado Vanderbilt Hotel position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- Welcomes and acknowledges all guests in the spa, according to company standards, anticipatse and addresses guests’ service needs, and thank guests with genuine appreciation.
- Responsible for maintaining the cleanliness and organization of the spa facilities, assisting guests with their needs, and ensuring a serene and welcoming atmosphere.
- Ensures that all stations—water, refreshments, locker room supplies—are stocked.
- Ensures that guests are outfitted with appropriate robe and slippers.
- Escorts guests to treatment rooms and provides assistance as needed.
- Supports therapists to ensure that all treatment rooms are stocked with appropriate products and supplies.
- Ensures that all areas of the spa—such as retail area, spa services, salon, and maintenance—consistently meet Spa standards and mission.
- Ensures that all areas of the spa-indoor and outdoor— are kept in order throughout the day.
- Assists females in their experience in the spa.
- Deals with any guest requests and problems.
- Familiarized with cultural differences to meet all different customer needs.
- Knowledgeable about etiquette and protocols.
- Serves guests at the spa while providing the highest level of service possible in an efficient, courteous, and professional manner.
- Knowledgeable about daily hotel operations and is up to date with all changes, new procedures, and events.
- Follows all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor.
- Completes safety training and certifications.
- Develop and maintain positive working relationships with others, support the team to reach common goals.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Perform other reasonable job duties as requested by the supervisor.
Qualifications
- Hospitality oriented
- Previous experience in customer service or hospitality, preferably in a spa or wellness environment. Min. 1 year.
- Excellent communication and organization skills.
- Able to handle difficult situations effectively.
- Able to work quickly and efficiently, especially under pressure.
- Ability to move, lift, carry and transfer weights up to 50 pounds.
- Flexibility to work various shifts, including weekends and holidays.
- Fully Bilingual (Spanish and English)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
