What are the responsibilities and job description for the Housekeeping Team Leader - Condado Vanderbilt position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- Greet and acknowledge all guests in line with company standards, proactively address their needs.
- Oversee the training and development of all Room Attendants, ensuring they maintain the highest service standards.
- Monitor and ensures all floors are properly stocked with necessary supplies.
- Maintain the highest level of cleanliness and excellence in all guest rooms, conducting thorough inspections and completing detailed reports.
- Ensures that all Lost & Found items are promptly turned in to the Housekeeping Coordinator daily.
- Accurately manage and update the status of guest rooms.
- Ensures housekeeping staff are working efficiently, providing them with all necessary supplies to meet guest needs.
- Lead the team in maintaining high standards of cleanliness, hygiene, and guest satisfaction, ensuring an outstanding guest experience.
- Create staff schedules and assign tasks to ensure optimal shift coverage and efficiency.
- Offer ongoing training, guidance, and constructive feedback to team members to improve performance.
- Conduct regular room inspections to ensure the standards are being met consistently.
- Handle guest complaints and concerns professionally, escalating issues when necessary.
- Oversee inventory management and replenishment of cleaning supplies and equipment.
- Ensures that all cleaning procedures comply with health and safety regulations.
- Collaborate with other departments to maintain seamless operations.
- Identify areas for improvement in both cleanliness and room maintenance.
- Stay informed about daily hotel operations, events, and any new procedures by checking daily event sheets and bulletin boards.
- Follow all company safety and security policies, reporting accidents, injuries, and unsafe conditions to supervisors.
- Willing and capable of performing basic cleaning duties as needed.
- Complete safety training and certifications.
- Develop and maintain positive working relationships with others, support the team to reach common goals, listen and respond appropriately to the concerns of other employees.
- Ensures uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
- Perform others reasonable job duties as requested by supervisors.
Qualifications
- Hospitality-oriented
- Previous experience in housekeeping, ideally within a hotel environment, min. 3 years.
- Ability to bend, squat, stretch, and lift up to 50 pounds.
- Flexible to work varying shifts, including weekends and holidays.
- Able to handle difficult situations effectively.
- Strong communication skills, ensuring efficient team collaboration.
- Fully bilingual in Spanish and English.
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
