What are the responsibilities and job description for the Marketing Jr. Host - Casino Del Mar position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels to fine dining and entertainment.
Casino del Mar features non-stop fun, excitement, and sophistication under one roof. Located in the open lobby of La Concha Resort, Casino Del Mar combines atmosphere with high-energy action designed to excite the senses. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- Welcome and interact with casino guests, providing information about ongoing promotions, events, and loyalty programs.
- Build relationships with guests to promote repeat visits and increase loyalty.
- Support Casino's marketing initiatives by engaging with guests to ensure an exceptional experience while promoting programs, events, and special promotions
- Distribute promotional materials, ensure signage is up-to-date, and support in-room or on-floor activations.
- Maintain a strong understanding of regulatory and compliance guidelines for casinos.
- Work closely with other marketing team members, VIP's, and casino operations to deliver seamless service.
- Assist with Casino Del Mar promotions.
- Gather guest feedback and relay it to the marketing team to improve campaigns and guest experience.
- Create monthly reports to track the success of promotions.
- Maintain high standards of personal appearance and grooming.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Ability to develop and implement successful marketing strategies.
- Generate concepts for special events and activities to create memorable experiences for players.
- Proficient on handling time-sensitive projects and working to deadlines.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Develop and maintain positive working relationships with others, support the team to reach common goals.
- Perform other reasonable job duties as requested by the Marketing Director.
Qualifications
- Hospitality oriented
- Minimum of 2 years’ experience in Customer service / Marketing (hospitality industry experience essential)
- Candidates must comply with and support the company’s responsible gambling policies, procedures, and initiatives.
- Gaming industry experience is a plus.
- Must possess excellent written and oral communication skills, strong leadership skills, analytical and problem-solving skills, good customer service skills and multitasking skills.
- Ability to work proficiently quickly in a high-pressure & fast paced environment.
- Must be able to maintain confidentiality of internal information.
- Fully bilingual (Spanish/English).
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
