What are the responsibilities and job description for the Players Club Agent - Casino del Mar position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.
Casino del Mar features non-stop fun, excitement and sophistication under one roof. Located in the open lobby of La Concha Resort, Casino Del Mar combines atmosphere with high-energy action designed to excite the senses. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
- Assists the Marketing Department and casino in observing the rules and regulations of the PRTC regarding persons entering the casino at the entrances who are underage and/or carrying drinks.
- Works at the Hospitality Desk and maintains the casino system as directed.
- Uses a radio as directed and when required. Notifies Surveillance as necessary.
- Assists as directed with players who win jackpots and require assistance.
- Trained in the manner of emergency situations with evacuating the casino.
- Utilizes the casino system as necessary and directed.
- Compliance with federal requirements regarding Anti-Money Laundering and Anti-Terrorism requirements, CTRC’s, SARC, Specially Designated Nationals and Blocked Persons List, BSA, FTC, OFAC, Privacy of Information Act. Must comply with all BSA/OFAC and AML policy and procedures as well as PRTC Regulations.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.
- Develop and maintain positive working relationships with others, support teams to reach common goals.
- Develops and maintains positive working relationships with others, supports the team to reach common goals.
- Ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information.
- Performs other reasonable job duties as requested by supervisors.
Qualifications
- Hospitality oriented
- Proven experience in writing, preferably within the casino, gaming, or gambling industry, preferred.
- Able to handle difficult situations effectively.
- Ability to prioritize and organize a variety of tasks and responsibilities.
- Flexibility to work variable hours, including nights, weekends, and holidays
- Strong interpersonal and written/oral communication skills.
- Fully Bilingual (English/Spanish)
The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
