Training Coordinator - The Condado Collection

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels to fine dining and entertainment. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Responsibilities

• Schedule and organize training sessions for all employees, ensuring timely execution and alignment with business needs.
• Oversee the logistics and inventory of training materials and supplies, ensuring that venues are booked, materials are prepared, and all resources are ready for training sessions.
• Develop and map out individualized training plans for employees based on their needs and roles.
• Create and distribute feedback evaluations to assess the effectiveness of training programs.
• Understand and utilize learning technology platforms to support the hotel’s training needs.
• Follow all company and safety and security policies and procedures.
• Maintain records of employee participation and collaborate with HR and operations leaders to ensure compliance with all required training programs
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• Ensure adherence to quality expectations and standards in all training activities.
• Provide administrative support for learning and development initiatives, as well as ongoing training projects.
• Manage multiple training programs simultaneously while maintaining attention to detail and meeting deadlines.

Qualifications

• Entry level position, 1-2 years related experience
• A degree in Human Resources, Business, or a related field.
• Experience with Learning Management Systems (LMS), Microsoft Office Suite (Excel, Word, PowerPoint), and other training-related tools.
• Able to write reports, business correspondence, and procedural manuals.
• Excellent written, verbal, and interpersonal communication skills.
• Strategic and creative mindset.
• Meticulous attention to detail.
• Strong understanding of business goals and standards for customer service.
• Diplomatic, reliable, dependable, and capable of maintaining confidentiality,
• Stand, sit, or walk for an extended period or for an entire work shift.
• Fully Bilingual (English and Spanish)

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.