Assistant Manager

Join GoGlass Joy LLC as an Assistant Manager!

Job Title: Expert Glazier/Flat Glass Technician

Company Name: Go-Glass Joy, LLC

Pay: $55,000- $65,000 per year, based on experience

Industry: Glass Installation (Residential, Commercial)

Location: Lewes, DE

Job Type: Full-Time | Exempt

About The Role

The Assistant Manager will often wear many hats and be responsible for several critical business functions, including cash management, reporting, bookkeeping, sales, project management, and customer relationship management. This role also involves employee relationship management, organizing office administration, policies, and procedures to ensure organizational effectiveness, efficiency, and success. The Assistant Manager is responsible for supervising intra-office communication protocols, maintaining accurate and organized documentation, overseeing administrative procedures, managing inventory control, supervising front office staff, and delegating tasks. This role aims to continually improve customer and employee satisfaction while maximizing the financial performance of the branch.

We strongly encourage applicants with experience in the construction, home improvement, or related blue-collar industries to apply.

Who We Are

GoGlass Joy LLC has been the trusted name in glass installation for over four decades, proudly serving the Delmarva Peninsula (MD, DE, Eastern Shore of VA). We specialize in high-quality residential, auto, and commercial glass solutions, offering a mix of innovation, superior craftsmanship, and exceptional customer service.

We are a company that values its employees, fostering a team-oriented and supportive work environment where career growth and professional development are top priorities.

Candidate Profile

The ideal candidate is an organized professional who is self-motivated and highly proficient at multitasking. They have experience handling a wide range of managerial and executive support tasks, can work independently with little to no supervision, and are composed, adaptable, and eager to take on administrative challenges in a fast-paced office environment.

Key Responsibilities

• Supervise and manage all front office team members and internal day-to-day operations for maximum efficiency.
• Ensure office operations and procedures are organized, correspondence is controlled, and filing systems are maintained.
• Complete POS management duties, including reconciliations, inventory management, and data entry.
• Generate and analyze key reports to provide updates for upper management on product deliveries, installation schedules, and accounts receivable.
• Collaborate with sales, scheduling, and production teams to achieve the company's key customer metric of on-time delivery.
• Oversee installation scheduling workflow to ensure maximum efficiency in labor productivity.
• Communicate with internal personnel regarding sales, scheduling, production, and administration.
• Conduct and document physical inventories, cycle counts, and stock room audits to ensure safety, security, and inventory accuracy.
• Ensure all billing is completed on produced work and invoices are processed according to company procedures.
• Manage accounts receivable, ensuring all efforts are made to collect on invoices efficiently.
• Understand team member roles well enough to provide coverage in their absence.
• Assess front office team performance, recommend pay changes, and enforce disciplinary actions per company policies.
• Ensure all team members receive cross-training for professional development and operational efficiency.
• Lead, influence, and encourage team members while advocating for sound financial and business decisions.
• Keep front office personnel focused on operational success, financial goals, and customer satisfaction.
• Oversee customer service operations to ensure a friendly and accessible experience for all clients.
• Improve customer service by providing coaching, feedback, and guidance to team members.
• Ensure compliance with company policies, standards, and procedures.
• Monitor and maintain office supply inventory.
• Handle customer inquiries, compliments, and concerns professionally.
• Commit to continuing education regarding company standards, industry products, and services.
  
  

Education And Experience

• High school diploma or GED with 5-7 years of experience in office management, retail/sales management, construction or home improvement, or a related field (required)
• Associate's or Bachelor's degree in Business Administration, Business Management, or a related field (preferred) with 3-5 years of experience in office management, retail/sales management, construction or home improvement, or a related field
  
  

Skills & Aptitudes

• Extensive experience in office management or administration.
• Strong organizational and administrative skills in a fast-paced environment.
• Knowledge of office management responsibilities, systems, and procedures.
• Familiarity with standard business principles.
• Exceptional attention to detail and commitment to accuracy.
• Self-motivated and driven.
• Excellent time management skills with the ability to multitask and prioritize work.
• Strong communication (written and verbal) and interpersonal skills.
• Experience in staffing, supervision, training, and performance evaluation.
• Strong problem-solving and analytical skills.
• Proficiency in Windows and Microsoft Office.
  
  

Physical Demands

The Assistant Manager typically works in an office environment, using a computer, telephone, and other office equipment. The noise level in the work environment is typical of an office setting. The role may require frequent interruptions throughout the workday. The employee is regularly required to sit, talk, and hear, as well as frequently use repetitive hand motions, handle materials, and occasionally stand, walk, reach, bend, or lift up to 50 pounds.

Work Environment

• Majority of work is completed indoors.
• Occasional exposure to outdoor conditions.
  
  

Travel Requirements

Minimal or none.

Work Authorization

Must be authorized to work within the United States.

Why Join GoGlass Joy LLC?

• Competitive Pay & Compensation Perks
• Bi-Weekly Pay Cycle
• Referral Bonus Program
• Overtime potential
• Health & Wellness Benefits
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life & Disability Insurance (Basic, Supplemental, Short-Term & Long-Term)
• Company-Provided Safety Equipment (helmets, gloves, etc.)
• 401(k) retirement plan (no employer match)
• Work-Life Balance Perks
• Paid Time Off
• Holidays
• Career Growth & Development
• Paid Training Program / Apprenticeship
• Mentor Training & Manufacturer Training
• Technical & Safety Certifications (OSHA, Fall Protection, Lifts, etc.)
• Unique & Additional Perks
• Company Events (BBQs, holiday parties, fishing trips, ball games, etc.)
  

Join a Winning Team

If you are a results-driven Assistant Manager professional who thrives in a fast-paced, people-first environment, we want to hear from you. Join GoGlass Joy LLC today and help us drive new opportunities in the residential and commercial glass industry.

Apply now and take your career to the next level.

Equal Opportunity Employer Statement

GoGlass Joy LLC is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws.