What are the responsibilities and job description for the Customer Service Representative position at The Contractor Consultants?
Make a Difference Every Day - Join Swick Home Services as a Customer Service Representative!
Job Title : Customer Service Representative
Company Name : Swick Home Services
Pay Range : Starting at $15.00 / hour commissions
Industry : HVAC and Plumbing - Residential, Commercial
Location : Marquette, MI
Job Overview :
Swick Home Services, a trusted name in HVAC and plumbing since 1977, is seeking a friendly and motivated Customer Service Representative to join our dedicated team. As the first point of contact for our valued customers, you will play a critical role in delivering top-notch service and ensuring a seamless customer experience. If you have a passion for helping people, thrive in a team-oriented environment, and are open to learning, this opportunity is for you!
Who We Are :
At Swick Home Services, we pride ourselves on creating a family-like environment where every team member is valued. Based in Marquette, MI, we are deeply committed to our community, giving back in various ways while delivering superior plumbing and HVAC services to residential and light commercial customers. We offer a clear growth path, comprehensive training programs, and benefits that support your personal and professional development.
Key Responsibilities :
- Serve as the primary point of contact for customers, answering calls and addressing inquiries with professionalism and warmth.
- Utilize approved scripts to conduct outbound calls to current customers about services, promotions, and follow-ups.
- Effectively handle and resolve customer concerns, ensuring a positive experience.
- Maintain accurate records of customer interactions and transactions.
- Coordinate with other departments to fulfill customer needs and maintain a seamless workflow.
- Step into other roles when needed to support the team.
Qualifications :
Benefits of Joining Our Team
Medical, dental, and vision insurance starting on the 91st day.
401(k) plan with employer match up to 4% after one year.
No nights or weekends required; enjoy a flexible schedule.
Paid in-house training and opportunities for additional certifications.
Bonuses for achieving daily and monthly goals.
Schedule :
Work Location :
Equal Opportunity Employer :
At Swick Home Services, we celebrate diversity and are committed to fostering an inclusive workplace. We are an equal opportunity employer and welcome applicants from all backgrounds.
Apply Today and Start Your Journey with Swick Home Services!
If you're passionate about delivering exceptional customer service and are ready to grow with a company that values you, we'd love to hear from you. Join our team and be part of a company where you're treated like family!
Salary : $15
