What are the responsibilities and job description for the Director, Clinic Operations position at The CORE Institute?
Healthcare Outcomes Performance Company is a vertically integrated musculoskeletal outcomes management company. HOPCo manages physician practices, hospital service lines, population health and value-based care programs, and musculoskeletal delivery networks.
HOPCo is the managing partner of Arizona-based entities, CORE Institute, Northern Arizona Orthopaedics, CORE Institute Specialty Hospital, Michigan-based CORE Institute, and Florida-based Southeast Orthopedic Specialists Clinics and Musculoskeletal Specialty Hospital.
As HOPCo continues to grow, we are looking for a Director of Clinical Operations for our CORE West Valley clinics. Please see below for the functions and requirements for this position.
ESSENTIAL FUNCTIONS
- In consort with the EVP of Operations, coach and lead all staff to instill the organization’s mission, vision and core values through education, demonstration, huddles and results.
- In coordination with Quality, creates, implements and enforces written policies and procedures for all processes involved in providing patient care in all applicable settings.
- Demonstrate outcomes as measured through established metrics and patient satisfaction survey.
- Interviews, onboards and creates the training for new clinic supervisors.
- Manages overall clinic performance within an assigned geography.
- In coordination with the Clinic Supervisor, assesses the staffing needs for the clinic.
- Shall lead on-going quality monitoring of competencies of staff and assist in training and educations of all staff.
- Establishes, implements and manages KPI / dashboards to achieve departmental goals in conjunction with key stakeholders.
- Develops presentation materials to share / speak amongst organizational meetings.
- Work with supply chain to manage inventory costs and turns.
- Addresses daily provider concerns regarding workflow, staff, patient needs, etc.
- Assesses staffing ratios to ensure the clinics run efficiently while still providing exemplary patient care.
- Manages clinic performance including capacity, MIPS & promoting interoperability, encounter times, patient volumes, etc.
- Holds regularly scheduled 1:1’s with the Clinic Supervisors to provide coaching and development through real time feedback, reinforce positive behavior and correct any inappropriate behaviors.
- Assists in managing provider templates.
EDUCATION
- Requires a college degree in a relative field. Master’s degree preferred.
EXPERIENCE
- Five years working experience in a medical practice or clinic.
- Previous supervisory experience in a medical clinic setting is preferred.
REQUIREMENTS
- Must have excellent interpersonal and communication skills.
- Demonstrates an ability to generate creative and innovative approaches to solve problems.
KNOWLEDGE
- Knowledge of procedures and patient flow.
- Knowledge of medical terminology.
- Knowledge of medical insurance plans.
SKILLS
- Skill in effective management of clinic staff.
- Skill in training/mentoring front office staff.
- Skill in delegating work duties to staff.
- Skill in creating/maintaining a professional and pleasant atmosphere.
ABILITIES
- Ability to resolve customer service issues and identify areas of improvement.
- Ability to use interpersonal skills to establish/maintain positive relationships with patients, families, providers and staff.
- Ability to analyze workflows to maximize the patient experience and minimize organizational expense
ENVIRONMENTAL WORKING CONDITIONS
- Normal office environment.
- Travel within designated geography.
PHYSICAL/MENTAL DEMANDS
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching required.
- Manual dexterity using a calculator and computer keyboard.
ORGANIZATIONAL REQUIREMENTS
- HOPCo Mission, Vision and Values must be read and signed.
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