What are the responsibilities and job description for the Business Systems Analyst position at The County of Santa Clara?
Description
Under general supervision, to ensure the organization's technological needs are met by analyzing and documenting business processes and providing related application configuration and support.
* * * * * * * * * * * * IMPORTANT * * * * * * * * * * *
EXAMINATION DATES: Candidates who meet the employment standards will be invited to take an online written examination tentatively scheduled to be offered March 20th, 2025 - March 26th, 2025. Qualifying candidates will be notified via email with examination instructions.
Typical Tasks
- Gathers functional and business requirements and collaborates with other IT staff and/or vendors to produce the desired output.
- Coordinates and participates in application upgrades and changes;
- Documents functions and changes to new or modified functionality;
- Implements approved system enhancements, releases and optimizations;
- Participates in research to determine if solutions to business requirements currently exist within the organization and if not, whether new solutions are feasible;
- Provides information and support to Instructional Designers to facilitate end user training;
- Provides input to the development of formal business cases when new or enhanced business solutions are proposed;
- Coordinates technical changes, verifying testing results, and adhering to technical and business standards compliance;
- Provides updates on fixes to known issues and planned updates and upgrades;
- Troubleshoots application issues and system error and escalates to Tier 3 or vendor as required;
- Work with the business to develop detailed user acceptance test cases and flows; including devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating testing;
- Attends meetings to review end user and tracking and trending issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs;
- Participates in the evaluation of new module releases;
- May be assigned as a Disaster Service Worker, as required;
- Performs other related duties as required.
Employment Standards
Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:
Training and Experience Note:
Possession of a Bachelor's degree from an accredited college in Computer Science, Information Technology, Business, or related field,
and
Three (3) years of experience providing technical and/or analytical support in the functional area(s) being supported at a level equivalent to the County's IT Business Analyst.
or
Six (6) years of experience providing technical and/or analytical support in the functional area(s) being supported.
OR
Training and experience equivalent to the possession of a Bachelor's degree. Relevant analytical, administrative, lead, supervisory or management experience that includes interpreting rules and regulations, gathering data and formulating recommendations, and report writing can substitute for education on a year-for-year basis;
and
Five (5) years of experience providing technical and/or analytical support in the functional area(s) being supported, three (3) years of which were at a level equivalent to the County's IT Business Analyst.
or
Eight (8) years of experience providing technical and/or analytical support in the functional area(s) being supported.Special Requirements
- Ability to travel to alternate locations in the course of work. If driving, possession of a valid California Driver's License prior to appointment and the ability to qualify for and maintain a County driver authorization.
- Depending on the position, related certifications may be desirable.
- Business process design and workflow;
- Testing methodology and validation;
- Various information technology platforms and operating systems;
- Design, implementation, testing, updating, maintenance, evaluation, and analysis of system configuration, system setup, and application data;
- Wide range of application functionality, content, and associated workflows;
- Customer service principles;
- Policies, procedures, and business operations related to the functions being supported.
- Test and validate business analysis findings and recommendations;
- Apply business analysis principles and practices;
- Utilize a variety of information technology platforms and operating systems;
- Troubleshoot problems, identify root causes, and evaluate alternative solutions;
- Design business processes;
- Document business processes and models;
- Analyze business requirements and identify possible solutions;
- Communicate effectively both verbally and in writing;
- Produce reports, documentation, research to address customer needs;
- Engage with stakeholders and understand and respond to their needs in rapidly changing environments;
- Maintain effective customer relationships.
