Systems Administrator Technician

Description

Under supervision, to install, maintain and upgrade the County's IT infrastructure environment; to monitor the infrastructure systems and applications, and respond to problems.

Typical Tasks

• Creates/modifies/deletes/disables user access rights;
  
• Documents new or modified functions, modules and test activities/results according to specified guidelines and on selected media;
  
• Assists in managing technical changes, verifying testing results, and monitoring technical standards compliance and deployment;
  
• Participates in simple infrastructure administration project efforts with IT groups;
  
• Assists in monitoring production, outputs, and services to help ensure that SLAs/OLAs, and other quality metrics, are being met;
  
• Assists with gathering required information for reporting on security issues;
  
• Helps to develop new alerts and monitoring techniques;
  
• Assists in evaluating and implementing infrastructure enhancements to improve the reliability, scalability, sustainability, and availability of the infrastructure environment;
  
• Performs software installations and upgrades to less complex IT infrastructure systems and applications; applies infrastructure system updates, patches, and configuration changes;
  
• Assists with troubleshooting problems by analyzing root causes and evaluating solution alternatives;
  
• Collects and maintains tracking and configuration documentation and plans;
  
• Supports and participates in the formal reporting of project status;
  
• Gathers data pertaining to customer needs, and assists with identifying system requirements;
  
• May be assigned as a Disaster Service Worker, as required;
  
• Performs other related duties.

Employment Standards

Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities:

Training and Experience Note:
Possession of 60 semester units or 90 quarter units from an accredited college in Computer Science, Information Systems, or other related field, or technical institute degree/certificate in Computer Science, Information Systems, or other related field.

• Ability to travel to alternate locations in the course of work. If driving, possession of a valid California driver's license prior to appointment and the ability to qualify for and maintain a County driver authorization.
  
• Depending on the position, related certifications may be desirable.

• User access rights;
  
• Infrastructure administration;
  
• Basic understanding of Server Operating Systems, Systems Virtualization, Storage, Data Protection Solutions, IAM, Monitoring and other core IT Infrastructure Applications;
  
• Scripting language for process automation;
  
• Alerts and monitoring techniques;
  
• Production, outputs, and services to help ensure that SLAs/OLAs, and other quality metrics, are being met;
  
• Operational metrics for performance and process improvements;
  
• Software installations and upgrades to infrastructure systems and applications;
  
• Basic principle of troubleshooting by analyzing root causes and evaluating solution alternatives;
  
• Technical changes, testing results, and technical standards compliance and deployment;
  
• Tracking and configuration documentation and plans;
  
• Project status reporting;
  
• Principles of customer service.

• Document new or modified functions, modules and test activities/results;
  
• Apply infrastructure system updates, patches, and configuration changes;
  
• Create/modify/delete/disable user access rights;
  
• Assist with developing alerts and monitoring techniques;
  
• Describe problems and their solutions to non-IT workers;
  
• Balance workload and priorities between many problems and tasks;
  
• Quickly resolve any problems that arise with infrastructure;
  
• Monitor production, outputs, and services to help ensure that SLAs/OLAs, and other quality metrics, are being met;
  
• Assist with evaluating, developing and implementing infrastructure system enhancements;
  
• Perform software installations and upgrades to infrastructure systems and applications;
  
• Assist with troubleshooting problems by analyzing root causes and evaluating solution alternatives;
  
• Manage technical changes, verify testing results, and monitor technical standards compliance and deployment;
  
• Collect and maintain tracking and configuration documentation and plans;
  
• Gather data pertaining to customer needs and assists with identifying system requirements.