Front Desk Manager

The Cove is in search of a hotel Front Desk Manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for guest satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!

Responsibilities:

• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies.
• Handle the front desk budget and order office supplies as needed.
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints.
• Lead operations at the front desk and make sure guests have an exceptional stay.
• The high-quality care, well-being and overall recognition of our guests.
• Making sure that each guest experience exceeds expectations.
• Interfacing with guests on a daily basis and resolving any concerns that may arise.
• Directly oversee the Front Desk, Reservations, and Coffee Bar.
• Responsible for the direct supervision of any above departmental employees while working in conjunction with the GM/AGM and Director Housekeeping to ensure resolution to any and all employee-related challenges or concerns. All while adhering to the Cove of Lake Geneva's policies.
• Hiring, training, reviewing and disciplining departmental personnel.
• Ensure all employee paperwork is filled out and communicated appropriately.
• Maintains effective and efficient communication between the Front Desk and all other departments, and ensures all relevant personnel have knowledge of groups and events.
• Ensure front desk staff has knowledge of constantly changing promotions, rates, room and property descriptions.
• Plan, design, and direct work, addressing complaints and resolving problems. Elevate employee performance through motivation, encouragement and timely and direct feedback.
• Foster a positive and cooperative work environment between staff and management.
• Maintain effective and efficient communication across departments
• Maintain two weeks of departmental schedules.
• Practice fiscal responsibility in scheduling while always balancing the needs of the guests with hotel occupancies.
• Proper maintenance, operation and training of all departmental systems including PMS, credit card and POS terminals, printers, copiers, telephones and time-clock. Learn basic hotel maintenance in order to troubleshoot.

Qualifications:

• 1 year of previous experience working in the hospitality industry.
• Applicants must have a high school diploma or GED.
• Possess excellent management skills, communication skills, and multitasking skills.
• 1 year of previous experience in office management in the hospitality industry as a front desk supervisor or similar position.

Minimum Requirements:

• Excellent written and verbal communication skills, conveying information and ideas clearly.
• Knowledge of and ability to utilize social media to promote the property.
• Strong analytical skills.
• Be able to work with a variety of colleagues and guests.
• Be able to take and give direction.
• Must be neat, professional, courteous, flexible and extremely detail-oriented.
• Must enjoy and be able to meet the public with poise.
• Ability to remain calm, courteous, and professional with demanding guests and in difficult situations.
• Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary.
• Must be able to meet deadlines.
• A team player who is flexible and willing to help support the property goals and the ability to support other hotel operations.
• Ability to work a varied schedule that is dictated by our guest demand and may include evenings, weekends and holidays.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Experience:

• Front Desk Management: 1 year (Required)

Work Location: In person

Salary : $20 - $22