What are the responsibilities and job description for the Customer Service Specialist position at The Crack Guys - Affordable Foundation & Home...?
- Answer and manage high volume incoming calls, emails, chats, and/or interactive voice response systems
- Ability to learn and follow all customer service procedures and policies
- Aim for customer resolution and return
- Effective time management skills
- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Goal oriented and self starter
- Quick response turn around for customer issues, researching answers, all with a polite, empathic, and professional voice and manner
- Sharp multi-tasking skills
- Record, organize and file customer interactions and profile/account changes
- Detailed data entry into customer database (Sales Force Experience a plus!)
- Scheduling appointments and processing confirmations
- Punctual and reliable
- Positive attitude
- Team player
- Ability to adapt quickly to change
- Thrives in a fast past environment
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $15 - $17
