Experienced Dog Care Manager

The Crate Escape is a trusted and loving dog daycare and boarding facility dedicated to providing the highest quality care for dogs in our community. We offer a safe, stimulating, and comfortable environment for dogs to play, relax, and receive attentive care. We pride ourselves on our commitment to animal welfare, excellent customer service, and a happy, productive work culture. We are looking for a passionate and experienced General Manager to join our team and oversee the daily operations of the facility.

Job Overview: As the General Manager, you will be responsible for the comprehensive oversight of all aspects of the daycare and boarding facility. This includes managing day-to-day operations, overseeing dog care, ensuring the smooth running of front desk and booking systems, supervising a team of staff, and maintaining a safe and welcoming environment for both dogs and clients. The ideal candidate will have strong leadership skills, a love for animals, and possess organization and problem-solving abilities.

Key Responsibilities:

1. Facility Operations Management:

• Oversee the daily operations of the daycare and boarding facility, ensuring smooth and efficient functioning.
• Monitor dog care activities, ensuring dogs are well-supervised, safe, and engaged.
• Maintain a clean and safe environment for both dogs and staff, adhering to health and safety protocols.

2. Front Desk & Client Relations:

• Oversight of front desk operations, including greeting clients, answering inquiries, and addressing concerns.
• Assist with client communications, including confirming bookings, cancellations, and follow-ups.
• Ensure excellent customer service and maintain strong relationships with existing and new clients.

3. Employee Management:

• Supervise, train, and mentor staff members.
• Conduct performance evaluations and provide feedback to ensure the team is meeting high standards of care and service.
• Implement employee schedules, ensuring shifts are covered and staff are properly trained for their roles.
• Foster a positive work environment where employees feel supported, valued, and motivated to perform their best.
• Ensure staff compliance with company policies, procedures, and safety regulations.

4. Dog Care & Supervision:

• Oversee daily dog care routines, including feeding, exercise, playtime, and rest.
• Address any special needs or requests for individual dogs (e.g., medication administration, special care instructions).
• Ensure dogs are placed in appropriate playgroups based on temperament and size.
• Monitor dog behavior, intervene as necessary to maintain safety, and communicate concerns to clients when needed.

5. Facility Maintenance & Supplies:

• Ensure the facility is well-maintained and that all areas are clean, sanitary, and organized.
• Monitor inventory and order supplies as needed (e.g., cleaning products, food, dog toys, etc.).
• Oversee facility repairs and maintenance, coordinating with the maintenance team

Qualifications:

• Experience: Dog care management experience is NOT NECESSARY. We are looking for an experienced manager regardless of the field. Everything can be taught to the right person, this is a case of aptitude being far more important than experience. If you are a strong leader and manager of systems/people, we want to talk to you.
• Knowledge: Strong understanding of dog behavior, safety protocols, and daycare operations. Knowledge of pet care products, services, and industry standards. This can be taught, but a love and passion for dogs is paramount.
• Skills:
• Exceptional leadership and team management abilities.
• Strong organizational and multitasking skills.
• Excellent customer service and communication skills.
• Proficient with booking systems, Google suite, and other relevant tools.
• Ability to handle difficult situations with professionalism and grace.
• Knowledge of health and safety regulations, including emergency procedures.
• Certifications (preferred but not required): Pet First Aid/CPR certification, professional dog training, or other relevant certifications.

Physical Requirements:

• Ability to lift and carry items up to 40 lbs.
• Ability to stand, bend, and move for extended periods.
• Comfort with handling dogs of varying sizes and temperaments.

Why Join Us?: At The Crate Escape we believe that dogs are family. As a General Manager, you’ll have the opportunity to make a positive impact on the lives of dogs and their owners while working in a dynamic, rewarding environment. We offer competitive compensation, benefits, and opportunities for professional growth.

If you are passionate about dog care and have the leadership skills to manage a fast-paced, pet-focused facility, we’d love to meet you. Apply today and join our team in creating a safe, fun, and loving environment for all the dogs in our care!

To Apply:
A short cover letter with your application is required. We will not look at applications that do not include a cover letter. Please describe as briefly as possible your relevant experience and why you want to work with dogs. One paragraph is fine, but we must receive a cover letter for your application to be considered

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Food provided
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan

Supplemental Pay:

• Bonus opportunities
• Performance bonus

Ability to Commute:

• Richmond, VT 05477 (Required)

Ability to Relocate:

• Richmond, VT 05477: Relocate before starting work (Preferred)

Work Location: In person

Salary : $60,000