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Customer Service Representative

The Crox Group
Pearland, TX Full Time
POSTED ON 1/29/2025 CLOSED ON 2/3/2025

What are the responsibilities and job description for the Customer Service Representative position at The Crox Group?

Position Overview:

We are looking for a Customer Service Representative (CSR) with a solid technical foundation in Chemical Engineering or a related field to support our petrochemical business. This position combines technical expertise with customer engagement, focusing on delivering exceptional order management, technical consultation, and service excellence.

Key Responsibilities:

  • Customer Relationship Management: Serve as the primary point of contact between customers and internal teams to ensure excellent service and satisfaction.
  • Technical Support: Provide technical expertise on petrochemical products, applications, and regulatory requirements.
  • Order & Supply Chain Coordination: Manage order processing, logistics, and inventory to ensure accurate and timely deliveries.
  • Issue Resolution & Compliance: Respond to product inquiries, resolve customer challenges, and ensure compliance with industry regulations.
  • Business Support: Collaborate with sales, finance, and operations teams to enhance efficiency and drive customer success.

Qualifications:

  • Education: Bachelor’s degree in Chemical Engineering, Chemistry, or a related discipline.
  • Experience: At least 2 years in customer service, sales support, or technical roles within the petrochemical, oil & gas, or chemical industries.
  • Technical Skills:
  • Strong knowledge of petrochemical products, applications, and processes.
  • Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM/ERP systems.
  • Familiarity with industry regulations (e.g., OSHA, EPA, REACH) is preferred.

Key Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical thinking abilities.
  • Ability to multitask, prioritize, and perform under pressure.
  • Capable of working collaboratively with cross-functional teams, including R&D, sales, and logistics.

Salary : $80,000 - $85,000

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