What are the responsibilities and job description for the Customer Service Representative position at The Custom Group of Companies?
Job Summary
Provide the highest level of customer service to internal and external customers with respect to all aspects of the order process including order placement, order management, customer knowledge, warranty processing, and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with speed and professionalism. Act as the "Voice of the Consumer " to equally improve the products for our customers as we do for our company.
Essential Duties
- Providing customer service to our customers in a call center environment.
- Providing customer service to external customers with respect to all aspects of the order process including order placement, customer and plant follow up, and product inquiries.
- Providing proactive service to customers by educating them regarding products and alternative choices as well as assisting our Sales Department in placing proactive outgoing service calls to customers.
- Perform other duties as assigned.
- Manage inbound and outbound calls in a timely manner
- Keep accurate real-time records of all conversations in our database.
- Build relationships with external & internal customers via phone and e-mail to assist with all inquiries.
- Work as "sales support” for our Sales Team.
- Provide world-class service by delivering an effortless customer experience.
Qualifications Required
- H.S. Diploma or General Education Degree (GED) Required
- Bachelor's Degree Preferred
- Past Customer Service experience, especially in a call center environment required
- Excellent verbal and written communication skills
- Ability to multitask in a fast paced environment
- Excellent problem-solving capabilities
- Strong computer skills: Microsoft Office Suite and Google Suite
- Highly organized with great attention to detail
- Outgoing and energetic attitude
- Must be a team player and perform well under pressure
