Commercial Banking Technical Support

Description

Summary

In conjunction with the Deposit and Payments Strategist, responsible for maintaining, updating, and optimizing deposit and payments technology systems by working closely with the lines of business to ensure that the software is being utilized effectively.  Provides training, tools, and ongoing support for users of our business banking related systems.   

Job Duties:

1. Serves as an “expert” in all business banking related software.  Including, but not limited to Business Online Banking, ACH Origination, Online Wire Transfers, Positive Pay, Bill Pay, Real-Time Payments, Business Mobile Deposit and Remote Deposit Capture.  
2. Performs advanced customer service activities and initiatives for specialized products and services
3. Supports a complex dedicated suite of business banking solutions, services a sophisticated client base, and supports internal and external customers
4. Continually looks for efficiencies that can be utilized between all chosen technology solutions.
5. Focuses on problem resolution that occurs across multiple channels for our customers
6. Delivers exceptional service to customers
7. Receives, investigates and responds to customer inquiries regarding business banking solution issues
8. Through interaction with the customer, may recommend additional services that may benefit them or make a referral to a Treasury Management Officer.
9. Assists with the resolution of complex or reoccurring issues, and identifies root cause and acts as an escalation point
10. May interact with higher levels within the customer organization
11. Ensures the protection of good customer relations in the handling of customer problems and assists other departments when they need information for resolving customer concerns.
12. In person activities may occur periodically based on business need
13. Demonstrates commitment to quality
14. May serve as a trainer to the treasury management sales support team
15. Responsible for improving and updating procedures and policies as related to above duties
16. Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
17. Performs other duties as assigned by departmental manager.

Essential Functions

• Use of hands

•  Vision

• Verbal communication

Education and Experience

Education:       High school diploma or equivalent, some additional education in banking and/or financial planning would be helpful.

Experience:     Understands the business banking solutions with experience gained from a minimum of 2 to 5 years of business banking experience. 

Skills:               Excellent organizational, task management, communication (written & oral), interpersonal, and documentation skills.  Must have an analytical and problem-solving mindset that can create efficient and repeatable systems.   

Supervisor:      Vice President, Deposit & Payments Strategist

Supervises:     None

Qualifications

Dart Bank is a community bank, serving our community since 1925.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most.

 We offer:

• Medical Benefits
• Dental
• Vision
• 401(K) Employee Stock Ownership Plan
• Paid vacation & sick time
• Flexible scheduling
• Employee Assistance Program
• Dart Bank University

At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service.  We are a local business that cares about our employees and our community.

 Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment. 

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws.  The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”).