What are the responsibilities and job description for the Clinical Liaison position at The Davis Community?
Description
INTRODUCTION
The Davis Community is a vibrant senior living neighborhood and has been a proud corporate citizen of Wilmington, NC for over 60 years. Established as a skilled nursing facility in the early 1960s, Davis quickly became the premier healthcare center for senior care, and while they have grown and evolved, adding to services offered, we continue to be highly regarded in the region as a community that emphasizes compassion, care, and show of respect and dignity for residents.
COMMUNITY CULTURE
At The Davis Community, deliberate and diligent efforts are made to emphasize and focus on an underlying culture of respect and service that can be seen and felt by all. Employees, residents, and guests of the community are treated with respect and personalized care to the best of the organization’s ability. The desire to continue to elevate all aspects of services is preeminent so that Davis can provide an empowering and caring retirement atmosphere filled with friends, enjoyment, and a fulfilling sense of community.
Our Leading advantages include:
- State-of-the-art Facilities
- On-demand Pay
- Benefits begin after 30 days
- Low-cost lunches
- Free Membership to our gym and indoor pool
- Shift differential
- Work-life Balance
- Growth
- Competitive Wages
We spend about 2,000 hours per year at work. Why not make that time matter? For us, ‘work that matters’ is less about what you do, and more about how you do it.
The Davis Community requires that all current and new employees, including contract staff, receive an annual influenza vaccination and TB skin test unless a reasonable or disability accommodation is granted.
The Clinical Liaison functions in support of the admissions, clinical and billing departments to facilitate efficient and error free admissions and discharges in skilled nursing and inpatient rehabilitation. This position is the primary contact for our hospital and referring providers.
MAJOR WORK ACTIVITIES:
1. Screen potential residents for admission to appropriate program placement and ability to pay for services. This includes verifying Medicare, Medicaid, commercial insurance, secondary insurance, and PASSRs as needed.
2. Evaluates incoming patients to determine clinical appropriateness based on clinical acceptance criteria.
3. HIPAA compliant, observing strict confidentiality.
4. Monitor EPIC and other avenues to accurately evaluate admission information and obtain all needed information for a successful admission.
5. Communicate with prospects through their discovery process of admission utilizing CRM software to document all communication. Retrieve messages and return calls.
6. Enter resident demographic and insurance information into the EMR system as needed.
7. Forward any long-term care insurance claim to the Business Office for payment submission.
8. Assist with coordinating bed control, room assignments and room move with Admissions Assistant and Case Managers.
9. Manage and oversee the sales/admission process by assisting prospective residents, their families and referral sources in the decision-making process by understanding their needs and educating them about how the campus’ services and programs can meet their needs. Work with Admissions Assistant for inquiries, tours, and follow up.
10. Collaborate with the resident, family, physician, interdisciplinary team and payer to plan, organize, coordinate and monitor the provision of cost-effective care in the most clinically appropriate setting.
11. Direct admission process from initial contact through admission including ensuring all required paperwork is complete and timely for each move-in. Enter resident information into the EMR.
12. Ensure communication between all other departments concerning any resident move-ins, respite stay, or move-outs. Coordinate communication and decisions with Administrators to ensure all potential residents are appropriate for the campus. Denials should be escalated to the COO for review.
13. Establish benchmarks of admission effectiveness and measure that effectiveness through data assessment. This may include tracking admission rates, referral sources, identifying market needs and trends, etc.
14. In conjunction with other members of the admission/marketing/sales team, develop and implement strategic marketing and sales plans to meet/exceed budgeted occupancy.
15. Collaborate and assist Central Supply Coordinator with regard to unit needs.
16. Be willing and able to fill in/assist other team members in times of need.
17. Support management/administration decisions through periods of change or stress.
18. Perform specific duties and responsibilities as assigned by the COO.
Requirements
KNOWLEDGE, SKILLS AND WORKING CONDITIONS:
· Good geriatric health assessment skills (physical, mental and developmental staging)
· Knowledge of documentation requirements related to timeliness, accuracy and completeness
· Must be computer literate and able to operate various office equipment including but not limited to adding machine, telephone system, fax machine and copier.
· Demonstrate strong judgment skills when handling operations, communications, and personal information and excel in providing excellent customer service.
· Physical exertion required no more than 20% of the time. Physical exertion is described as standing, stooping, kneeling, lifting, carrying, pushing and bending.
· Minimal exposure to infectious diseases.
· Exposure to some noise and stress.
· In an emergency, is expected to respond and includes the possibility of evacuation of residents.
· Ability to assimilate information from a variety of sources and utilize appropriate judgment.
· Ability to communicate effectively and appropriately respond to verbal and nonverbal communication from customers.
· Ability to work with interruptions and deadlines and maintain organization and quality of work.
· Ability to follow procedures and instructions.
· Ability to enter and retrieve data from computer.
· Physical job demands may be subject to possible modifications to reasonably accommodate individuals with disabilities.
MINIMUM QUALIFICATIONS:
Education: Associates Degree in Nursing from an accredited school of nursing or related health field
Licensure/ Certification: Current North Carolina licensure as Nurse preferred
Experience: Two years previous geriatric nursing experience.
An equivalent combination of education and experience may be considered.
