What are the responsibilities and job description for the Call Center Representative position at The Davis Companies?
Join our Health Call Center Customer Service Team and make a difference. We’re looking for a Call Center Representative to be the first point of contact for callers, providing essential information and support in a fast-paced environment.
What You’ll Do :
- Answer inbound calls promptly and courteously, ensuring a positive experience for each caller.
- Provide non-clinical support, including conducting precertification and documenting all interactions accurately.
- Enter demographic data into electronic databases, ensuring information is up-to-date and accurate.
- Assist clinical staff by handling overflow calls and supporting service level standards in accordance with company policies.
- Manage fax requests, emails, and case-building tasks to support the healthcare team and clients.
- Make outbound follow-up calls to ensure timely processing of pre-certifications and resolve customer inquiries.
What We’re Looking For :
Why Join Us?
Ready to take the next step in your career? Apply today!
