What are the responsibilities and job description for the Call Center Service Representative - Part time! position at The DAVIS Companies?
Call Center Representative - 2nd Shift - FULLY ONSITE and Part time
A company that offers health care management programs is looking for a Call Center Representative. This is a temp to hire opportunity in Salem, NH.
Shift of the Call Center Representative:
2nd shift - Start time of 2pm.
Pay Rate of the Call Center Representative:
$18/hr - $20.00/hr if you have medical customer service experience.
Responsibilities of the Call Center Representative:
Requirements of the Call Center Representative:
Call Center Representatives apply today!
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Difference”.
A company that offers health care management programs is looking for a Call Center Representative. This is a temp to hire opportunity in Salem, NH.
Shift of the Call Center Representative:
2nd shift - Start time of 2pm.
Pay Rate of the Call Center Representative:
$18/hr - $20.00/hr if you have medical customer service experience.
Responsibilities of the Call Center Representative:
- Answer inbound phone calls from callers and direct appropriately in a professional, courteous manner. Calls should be answered immediately and average 2-3 minutes in length.
- As this is a 24-hour call center one may be required to work weekend’s nights, and holidays as staffing needs indicate.
- Handle all inbound non-clinical calls and back-up clinical lines.
- Provide callers with appropriate information, conduct precertification, and/or discuss with caller reason for their call.
- Use a computer to enter required demographic information into an electronic database such as JIVA, N-Centaurus.
- Document calls/referrals and complete call tracking.
- Refer calls needing follow-up appropriately; assist callers with customer services issues as able.
- Answer fax requests, emails and calls for clients and management to build cases/episodes in JIVA. Perform a variety of clerical duties as assigned.
- Assist clinical staff to maintain service level standards per policy and procedure.
- Place outbound calls for follow-up on pre-certification calls and refer clinical calls to RNs or others.
- Assist RNs with answering overflow calls.
- Perform self-evaluation and participate in other CQI activities as required.
Requirements of the Call Center Representative:
- High school diploma or equivalent.
- Minimum 1-year prior experience in customer service call center.
- Healthcare customer service background or training as a medical assistant/secretary is preferable.
Call Center Representatives apply today!
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Difference”.
Salary : $18 - $20
