What are the responsibilities and job description for the Service Coordination Specialist position at The Delfield Company?
Job Details
Job Location
Mt. Pleasant - Mt Pleasant, MI
Position Type
Full Time
Education Level
Associate's Degree
Travel Percentage
Up to 5%
Job Shift
1st Shift
Job Category
Aftermarket (Customer Service / Technical Service)
Description
Operating since 1949, The Delfield Company has a vision to continuously develop our best-in-class team, processes and products to strategically grow our brand, and deliver exceptional quality foodservice equipment to our customers. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team!
The Service Coordination Specialist supports the Technical Service Team with service call set-up and follow-up. This role coordinates with our external Factory Authorized Service network to ensure that Delfield units are quickly repaired for our valued customers. The Service Coordination Specialist is also responsible for maintaining the parts lists informing our factory Authorized Service network of any changes.
Qualifications
Major Accountability
- Coordinate service calls for customers with our Factory Authorized Servicer (FAS) network. These requests come in from various online sources.
- Follow up on service calls with our FAS agents.
- Maintain parts lists in company databases.
- Process installation and out-of-warranty service claims.
Key Tasks and Responsibilities
DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Specialized Skills, Knowledge, and Abilities
OUR BENEFITS :
We believe that our people are one of our most valuable assets. That's why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following :
For more company information, visit www.Delfield.com
The Delfield Company, LLC. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.
Delfield
L1-Onsite
