What are the responsibilities and job description for the Service Coordination Specialist position at The Delfield Company?
Job Details
Description
Operating since 1949, The Delfield Company has a vision to continuously develop our best-in-class team, processes and products to strategically grow our brand, and deliver exceptional quality foodservice equipment to our customers. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team!
The Service Coordination Specialist supports the Technical Service Team with service call set-up and follow-up. This role coordinates with our external Factory Authorized Service network to ensure that Delfield units are quickly repaired for our valued customers. The Service Coordination Specialist is also responsible for maintaining the parts lists informing our factory Authorized Service network of any changes.
Qualifications
Major Accountability
- Coordinate service calls for customers with our Factory Authorized Servicer (FAS) network. These requests come in from various online sources.
- Follow up on service calls with our FAS agents.
- Maintain parts lists in company databases.
- Process installation and out-of-warranty service claims.
Key Tasks and Responsibilities
- Provide best-in-class customer service.
- Update and set up part numbers in QAD EE and maintain spreadsheet.
- Maintain accurate records of new or obsolete part numbers in QAD EE and spreadsheet.
- Assist our service network with questions regarding claims within Salesforce.
- Update our service network of part number changes.
- Assist as a backup for service claims processing.
- Consistently operate in a manner that aligns to the Company Core Values.
- Able to lift 35 lbs., walk on the manufacturing floor, stand for extended periods of time, sit for extended periods of time, travel by air or car.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Specialized Skills, Knowledge, and Abilities
- Demonstrate excellent customer service skills to both internal and external customers.
- Ability to professionally communicate (oral and written) with internal and external customers.
- Possess strong time management skills and the drive to provide best-in-class customer service in all areas of work.
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint) and related software.
- Ability to function well in a fast-paced environment while executing goals and deliverables assigned.
OUR BENEFITS:
We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:
- Competitive wage
- Healthcare (medical, dental, vision)
- 401(k) savings plan
- Wellness Program
- Supplemental Health Plans
- Employee Assistance Program
- Training and Development
- Tuition Assistance
- Holiday Pay opportunities
- Employee discounts
- Paid Time Off (PTO)
- On-the-job training and skills development
- Basic Life Insurance
- Leave Program
- Employee Events and more…
For more company information, visit www.Delfield.com
*The Delfield Company, LLC. in Mt. Pleasant, MI manufactures and markets a complete line of foodservice equipment for restaurants, hotels, and institutions (including prep tables, undercounter/worktop refrigeration, and blast chillers/freezers) and specializes in custom and reach-in refrigeration. The Welbilt Distribution Center provides logistics for the Welbilt family of brands across the globe. The facilities in Mt. Pleasant are a division of Welbilt, Inc.
The Delfield Company, LLC. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.
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