What are the responsibilities and job description for the Senior Client Learning Enablement Specialist position at The Depository Trust & Clearing Corporation (DTCC)?
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role: The Senior Client Learning Enablement Specialist will create, curate and publish learning content as well as facilitate instructor-led training with the goal of ensuring that our clients have the resources and information they need to use and optimize their relationship with DTCC's products and services.
Your Primary Responsibilities: - Acts as a consultant for a product or set of products.
- Creates, curates and publishes learning and reference content to educate and empower DTCC clients to use our products.
- Maintains working relationships and uses a consultative approach with Product Management, Integration, RM and other customers and colleagues for information share and to improve client experience.
- Maintains detailed, updated knowledge of relevant DTCC products/services and keeps informed of designated business line strategies and priorities.
- Conducts and coordinates instructor-led training programs optimally via webinars or classroom sessions.
- Supports on-boarding of new clients/users via established New Account Training processes, including needs assessment, outreach and follow up.
- Gathers, analyzes, and participates in reporting on KPIs and metrics to management and business customers.
- Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience.
Talents Needed for Success:- Outstanding verbal/written communication, interpersonal, team and consultative skills
- Excellent organizational / project management skills
- Strong technical skills, seeking out and embracing new technologies and approaches, leveraging a variety of tools, including multi-media and platform/LMS capabilities.
- Minimum 4 years’ experience and advanced knowledge of the financial services industry
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role: The Senior Client Learning Enablement Specialist will create, curate and publish learning content as well as facilitate instructor-led training with the goal of ensuring that our clients have the resources and information they need to use and optimize their relationship with DTCC's products and services.
Your Primary Responsibilities: - Acts as a consultant for a product or set of products.
- Creates, curates and publishes learning and reference content to educate and empower DTCC clients to use our products.
- Maintains working relationships and uses a consultative approach with Product Management, Integration, RM and other customers and colleagues for information share and to improve client experience.
- Maintains detailed, updated knowledge of relevant DTCC products/services and keeps informed of designated business line strategies and priorities.
- Conducts and coordinates instructor-led training programs optimally via webinars or classroom sessions.
- Supports on-boarding of new clients/users via established New Account Training processes, including needs assessment, outreach and follow up.
- Gathers, analyzes, and participates in reporting on KPIs and metrics to management and business customers.
- Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. **
Qualifications:- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience.
Talents Needed for Success:- Outstanding verbal/written communication, interpersonal, team and consultative skills
- Excellent organizational / project management skills
- Strong technical skills, seeking out and embracing new technologies and approaches, leveraging a variety of tools, including multi-media and platform/LMS capabilities.
- Minimum 4 years’ experience and advanced knowledge of the financial services industry
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
