What are the responsibilities and job description for the Citrus Club Host position at The Dewberry Charleston?
PRIMARY FUNCTION: Citrus Club Host
DEPARTMENT: Food & Beverage
REPORTS TO: Citrus Club Manager
SUMMARY:
The Citrus Club Host welcomes all patrons with an inviting smile and friendly demeanor to create an exceptional first impression upon arrival.
This role’s primary focus is the management of the restaurant’s reservations and seating rotation. This role contributes to achieving Citrus Club’s operational and managerial goals by providing efficient, accurate, and welcoming service in accordance with The Dewberry’s 5-Star standards.
ESSENTIAL FUNCTIONS:
Major areas of responsibility include, but are not limited to:
- Perform and complete assigned side work
- Provide an immediate and sincere greeting to all patrons, and direct them to other outlets throughout the hotel as necessary
- Utilize Resy to seat patrons in a rotational manner, ensure all reservations are accounted for and seated at the proper time, and maintain a waitlist during peak periods
- Notify the appropriate server upon guest arrival
- Maintain seamless communication between rooftop and ground floor hosts
- Maintain a basic knowledge of menu items and daily specials, including ingredients and preparation
- Provide patrons with a friendly farewell and ensure guest satisfaction upon departure
- Maintain the cleanliness, organization, and sanitation of the host stand
- Support servers, back servers, the kitchen team, and managers as needed
- Provide solutions to guest complaints, escalating issues to management when necessary
- Attend pre-service lineup meetings
QUALIFICATIONS:
- High School diploma/GED preferred
- Knowledge of safe food handling procedures
- Familiarity with or ability to learn Resy
- Ability to effectively and professionally handle difficult situations and patrons
- Ability to multitask and compete assigned tasks to ensure a smooth service
- Excellent written and verbal communication skills
- Dependable work ethic with a positive attitude
- Must demonstrate consistent punctuality and reliable attendance
- Ability to work nights, weekends, and holidays
- Ability to walk and stand for extended periods of time
- Ability to balance, stoop, kneel, crouch, bend, stretch, twist, and reach
- Ability to work in a hot, humid, and noisy environment
BENEFITS OF JOINING THE DEWBERRY TEAM:
- Competitive Pay
- Advancement & Growth Opportunities
- Full-Time and Part-Time Positions
- Flexible Paid Time Off
- 401K with Company Match
- Education Reimbursement
- Free Downtown Parking
- Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates
Who We Are:
We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
About The Dewberry:
As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.
Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.
The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.
