Case Manager, CSS

Summary/Objective:

The Case Manager is part of the clinical team providing ongoing care coordination and aftercare planning to individuals who are receiving residential services. The Case Manager provides comprehensive coordination of care to address clients’ service and support needs, including: advocacy; assessment; referrals and linkages to services and resources; goal setting; transporting clients to court and other appointments; coordination of care with outside programs, primary care providers, medical and behavioral health specialists; employment, housing and financial applications; aftercare and discharge planning; assistance with intake coordination; working closely with counselors/clinicians and recovery specialists to promote attainment of treatment plan goals; attending community based meetings

Essential Functions

• Demonstrate ability to establish and maintain engagement of client toward meeting treatment plan goals.
• Meets with clients weekly to provide care coordination and aftercare planning
• Conduct assessments to identify clients’ needs, strengths and barriers to attend treatment plan goals
• Conduct care planning in collaboration with clients and treatment team
• Facilitates psycho-educational groups
• Ensures that clients’ whole-health and social determinants of health needs are identified and addressed
• Conducts post-discharge follow-up for clients
• Facilitates and carries out referrals and linkages to all service needs that clients have
• Demonstrates professional and respectful boundaries with clients
• Collaborates with all service providers to fully address the needs of clients
• Provides transportation as needed to any appointments/meetings in the community
• Completes all required documentation in a timely manner and in accordance to Joint Commission, Dimock and regulatory standards
• Coordinates discharge and aftercare planning well in advance of discharge to ensure that clients receive a fully continuum of care
• Attend all staff meetings and trainings as assigned
• Assist clinical team in crisis management
• Returns all phone calls to providers calling within 24 hours of receiving phone
• Adhere to all organization, federal and state regulations, guidelines and/or contractual obligations.
• Maintains respectful, effective and professional working relationships with other Dimock staff.
• Conducts post-discharge follow-up for clients.
• Demonstrates working knowledge of Dimock’s continuum of care and facilitates appropriate referrals/contacts within the larger system.
• Demonstrates knowledge of and adherence to Dimock’s Policies and Procedures.
• Other duties as assigned.

Competencies

• Shows ability to prioritize responsibilities in order to achieve desired results in required time frame.
• Takes responsibility for delivery of services as part of team effort in unit/department.
• Takes initiative in making suggestions for improvement of services.
• Meets deadlines without causing undue disruption.
• Utilizes human resources, time, and supplies efficiently
• Exhibits professional demeanor in tone of voice, appearance, and movement.
• Maintains a high standard of confidentiality regarding the patients, visitors, and co-workers.
• Demonstrates serious effort to improve job performance.
• Must demonstrate ability to relate to a substance abuse treatment population in a sensitive manner.
• An interest and willingness to work in a multicultural setting.
• Must share a customer service orientation.
• Ability to manage difficult or emotional patient situations
• Respond promptly to patient needs.
• Focus on solving conflict, not blaming
• Maintain confidentiality

Knowledge/Skills

• Strong verbal and written communication skills
• Ability to communicate and represent Dimock in a professional manner in the community and within the organization
• Intermediate computer skills (Work, Excel, PowerPoint)
• Ability to be flexible and juggle multiple priorities

Work Environment / Work Standards

• This position operates in a clinical setting.
• Adheres to the center/departmental policies, procedures, and regulations.
• Can be depended upon to meet established standards and achieve desired results.
• Pays attention to details in performing job.

Physical Demands

• Light (requires lifting 20 lbs., with frequent carrying of up to 20 lbs.

Position Type/Expected Hours of Work

• This position operates on a Monday through Friday, 9am to 5pm schedule, some evenings and weekends as needed.

Required Education

• Bachelor’s Degree in human services, psychology, sociology, health services, or related field
• At least one year working in a substance use program
• Preferred Education / Experience
• At least two year working with individuals with substance use and mental illness; homelessness

Other Duties

Note this job description is not designed to cover a comprehensive listing of duties that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

EEO Statement

The Dimock Center values diversity and is committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.