What are the responsibilities and job description for the Case Manager, CSS position at The Dimock Center?
Job Description
Job Description
Summary / Objective :
The Case Manager is part of the clinical team providing ongoing care coordination and aftercare planning to individuals who are receiving residential services. The Case Manager provides comprehensive coordination of care to address clients’ service and support needs, including : advocacy; assessment; referrals and linkages to services and resources; goal setting; transporting clients to court and other appointments; coordination of care with outside programs, primary care providers, medical and behavioral health specialists; employment, housing and financial applications; aftercare and discharge planning; assistance with intake coordination; working closely with counselors / clinicians and recovery specialists to promote attainment of treatment plan goals; attending community based meetings
Essential Functions
- Demonstrate ability to establish and maintain engagement of client toward meeting treatment plan goals.
- Meets with clients weekly to provide care coordination and aftercare planning
- Conduct assessments to identify clients’ needs, strengths and barriers to attend treatment plan goals
- Conduct care planning in collaboration with clients and treatment team
- Facilitates psycho-educational groups
- Ensures that clients’ whole-health and social determinants of health needs are identified and addressed
- Conducts post-discharge follow-up for clients
- Facilitates and carries out referrals and linkages to all service needs that clients have
- Demonstrates professional and respectful boundaries with clients
- Collaborates with all service providers to fully address the needs of clients
- Provides transportation as needed to any appointments / meetings in the community
- Completes all required documentation in a timely manner and in accordance to Joint Commission, Dimock and regulatory standards
- Coordinates discharge and aftercare planning well in advance of discharge to ensure that clients receive a fully continuum of care
- Attend all staff meetings and trainings as assigned
- Assist clinical team in crisis management
- Returns all phone calls to providers calling within 24 hours of receiving phone
- Adhere to all organization, federal and state regulations, guidelines and / or contractual obligations.
- Maintains respectful, effective and professional working relationships with other Dimock staff.
- Conducts post-discharge follow-up for clients.
- Demonstrates working knowledge of Dimock’s continuum of care and facilitates appropriate referrals / contacts within the larger system.
- Demonstrates knowledge of and adherence to Dimock’s Policies and Procedures.
- Other duties as assigned.
Competencies
Knowledge / Skills
Work Environment / Work Standards
Physical Demands
Position Type / Expected Hours of Work
Required Education
Other Duties
Note this job description is not designed to cover a comprehensive listing of duties that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
EEO Statement
The Dimock Center values diversity and is committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.
