Detox Admission Specialist (ATS)

Job Summary: The Detox Admissions Specialist plays a crucial role in recruiting, accepting, and welcoming patients into Dimock’s detoxification program. This position involves managing incoming phone inquiries, verifying eligibility, ensuring medical and clinical clearance, and guiding patients through the admissions process. The employee will ensure a smooth, safe, and supportive experience for both patients and clinical staff. They are responsible for completing all front desk functions efficiently and professionally. Duties include appointment scheduling, patient registration, and telephone management. They are expected to provide excellent customer service to both external and internal customers. They will work closely with other staff in the health center to maintain flexibility with work schedules in order to meet clinic needs during hours of operation.

Essential Functions:

• Answer phone calls from community members, potential patients, and referring agencies, providing information and addressing inquiries regarding detox services.
• Developing and maintaining relationships with community partners, conducting outreach to maintain regular intakes.
• Check the detox scale for eligibility restrictions and ensure patients meet the necessary criteria for admission.
• Performs a pre-registration process to capture/verify patient demographics, third-party insurance information with referral requirement/authorization, appropriate co-payments, and/or designated amount due in ECW.
• Ensure that patients meet medical clearance requirements by gathering necessary health documentation and working closely with the medical team.
• Arrange transportation to the detox facility for patients, coordinating with transportation services as needed.
• Greet patients in a friendly and professional manner. Provide a welcome package upon arrival, including information about the detox program and necessary supplies.
• Complete and file all required admission paperwork accurately and promptly, maintaining strict confidentiality. This includes documenting and scheduling appointments and cancellations.
• Supervise and monitor patients while they wait for the medical intake process, ensuring a calm and safe environment. Demonstrate mature judgement and complete confidentiality regarding patients’ medical information. Partners with providers, nurses, medical assistants, and social workers in assigning patients for same day, urgent care, and associate services.
• Conduct bag and pocket searches of patients’ belongings to ensure the safety of the detox facility, following established protocols. Monitors inventory of supplies and notifies unit coordinator of needs. Reports needs for equipment and resources.
• Checks out patients upon discharge
• Attend staff meetings as required, and completes other duties as assigned

Competencies:

• Previous experience in a healthcare or detox setting preferred.
• Strong interpersonal skills with an ability to communicate with multiple different departments
• Knowledge of insurance verification processes and clinical screening procedures.
• Ability to work in a fast-paced, high-pressure environment.
• High attention to detail and organizational skills.
• CPR/First Aid certification preferred.
• Ability to handle sensitive information with the highest level of confidentiality.
• Bilingual Preferred

Work Environment: 24 Hour Acute Treatment Setting

Physical Demands: Requires sitting, standing, and walking for extended periods. Also requires lifting and frequent carrying of up to 20 pounds

Position Type/Expected Hours of Work: Monday-Friday 8:30-4:30; Weekends and Holidays will be required.

Required Education and Experience:

High School Diploma or GED Required.

Bachelor’s degree preferred.

Requires verbal and written communication skills and the ability to work in collaboration with others.

One-year patient care or related experience required, preferably in a Substance Use Disorder setting.

Bilingual Preferred

Other Duties: Note this job description is not designed to cover a comprehensive listing of duties that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.