What are the responsibilities and job description for the Credit Union Contact Center position at The District Credit Union?
Are you passionate about providing excellent service and exceeding expectations? Do you pride yourself on developing personal relationships with your members and strive to meet their needs? Consider joining our dynamic member services team at The District Credit Union and growing professionally and personally.
At The District Credit Union, we are dedicated to helping our members in all stages of the financial lives by providing a unique member- focused experience and products and services that meets their needs. We pride ourselves on serving our Aurora based educational communities including the educators, students, admin, and their families. We are looking for enthusiastic and motivated individuals to join our contact center and member services team to share our passion for helping people.
As a Member Services Contact Center Representative, you will support our members by being the first point of contact via phone, email, online banking or other virtual or remote channels. You will provide a variety of services including transactions, account openings, loan applications, all while meeting member needs with exceptional service and support.
Key Responsibilities:
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Member Assistance: Respond to members' requests, completing transactions, opening new accounts, and processing loan applications. Assist via phone, email, online banking, or other remote/virtual communication channels.
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Cross-Selling & Relationship Building: Identify and pursue opportunities to educate members on credit union products and services to help them achieve their financial goals. Meet or exceed sales and service targets that contribute to departmental and organizational success.
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Problem Resolution: Address member concerns and resolve issues within your scope, escalating situations when necessary. Maintain ownership of the member experience throughout the process.
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Confidentiality & Data Management: Ensure the strict confidentiality of all member information, complying with organizational policies and procedures. Maintain accurate and up-to-date records of member account information.
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Knowledge & Compliance: Stay informed on credit union products, services, promotions, internal policies, industry laws, and regulations to provide accurate and current information to members.
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Additional Duties: Perform other duties as assigned to support team and organizational goals.
Qualifications:
- Strong communication skills with a focus on excellent customer service.
- Ability to learn and adapt to credit union products, policies, and procedures.
- High attention to detail and commitment to maintaining member confidentiality.
- Team-oriented with a proactive approach to meeting goals and solving problems.
The District Credit Union is an Equal Opportunity Employer.
The District Credit Union's Mission is to make our members lives easier to improve their financial success.
Salary : $18 - $20