Help Desk Specialist

Are you ready to be part of a team that powers the nation? Join The Doe Run Company.
Starting at $21.68/hour
5% targeted monthly bonus.
Insurance benefits start on day 1.
80 hours of vacation after 90 days.
On-the-job training.
Career growth opportunities.

The Doe Run Company is seeking a Help Desk Specialist to provide the first line of support for Doe Run employees (both full-time & contract) for IT issues that need immediate attention and to assure that all IT systems are running properly. This position is located at our Corporate Office in St. Louis, MO.

Education & Experience:

• Associates degree in Information Technology or Computer Science or other relevant comparable experience.
• 1-3 years’ experience with Desk Top or Help Desk support experience
• ITIL Certification Foundation, preferred
• A Certification, preferred

Knowledge, Skills & Abilities:

• MS Office – Advanced level

• Beginner understanding of networking and servers and network monitoring tools

• General hardware and software knowledge –intermediate

• Intermediate knowledge of printers, smart phones and other peripherals

• Ability to multitask, handle stress, and prioritize issues

• Excellent verbal and written communication skills

Responsibilities:

• Address user problems: Answer phone calls, email and request forms for IT assistance to keep hardware, software and applications running as they should. Troubleshoot and solve issues; escalate problem to appropriate person(s) when necessary. Utilize ticketing system to document actions taken,. by who and resolution. Use system to coordinate when escalation is needed. – 50%
• Fulfill user provisioning requirements: Execute on boarding processes, set up new users, initiate account information. Grant security access and file permission. Execute off boarding processes, remove access as necessary. – 25%
• Mobile IT Infrastructure systems: Assure system stability and reduce time to repair. Troubleshoot and escalate when necessary. – 10%
• Coordinate communication: Email end users about significant IT events that will impact user community – 10%
• Other duties as assigned.

Work Environment, Physical & Lifting Requirements:

• Work is generally performed in a standard office setting.
• Regularly required to sit for extended periods of time, and to talk and hear; frequently required to stand, walk, and perform repetitive movement. Requires clarity of vision at 20 inches or less.
• May be required to lift up to 15 pounds.

Based in St. Louis, Missouri, USA, The Doe Run Company is a privately held natural resources company and a global provider of lead, copper, and zinc concentrates. Dedicated to environmentally responsible mineral and metal production, Doe Run operates the Resource Recycling facility, one of the world’s largest, single-site lead recycling centers, located in Boss, Missouri. The company also owns six operating mines in one of the world’s largest lead mining districts, also in Missouri: Brushy Creek, Buick, Casteel, Fletcher/West Fork, Mine 29/Viburnum and Sweetwater. The Doe Run Company and its subsidiaries deliver products and services necessary to provide power, protection, and convenience. Doe Run has operations in Missouri, Washington, and Arizona. For more information, visit www.doerun.com.

An Equal Opportunity Employer, including disability and veterans.

Experience

• 1 - 3 years: Desk Top or Help Desk support experience.

Education

• High School or better

• Associates or better in Information Technology

Licenses & Certifications

• ITIL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)