Assistant Lead Receiver - Dollywood Theme Park - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Assistant Lead Receiver who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Assistant Lead Receiver checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Assist in the successful and profitable operation of the unit or group of units assigned while providing excellent Guest service.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summery of Essential Functions and Responsibilities 

• Assist and support the Lead Receiver in the successful and profitable operation of the unit assigned
• Conduct inventory in absence of Lead Receiver
• Conduct daily vehicle inspections in absence of Lead Receiver
• Ensure there is no decrease in safety awareness, profitability, efficiency, and excellent Guest service in the absence of the Lead Receiver
• Ensure safe handling of food that complies with expected quality, quantity and state and county health code requirements both state and county
• Operate equipment to perform job duties, receive incoming orders, minimize product loss, and maintain unit cleanliness. Follow all Authorized Operator Training Procedures
• Support and enforce all company policies
• Act as quality assurance inspector
• Follow First In, First Out (FIFO)
• Learn and assist in the following areas to ensure maximum profitability:
• Issuing - units don’t stock-pile food/supplies, keep par sheets up-to-date with only current items listed, all units have proper specifications, amounts of food and paper supplies
• Receiving - all goods are received in good condition and acceptable for use
• Rotation - products are rotated for maximum freshness
• Waste Control - waste is kept to a minimum by following par, prep, and production levels; not over producing, avoiding accidents, and properly storing and handling food. Also practices small batch cooking method by producing less more often
• Budget - achieves budgetary goals for food cost control
• Inventory Control - responsible for always maintaining a proper level of inventory
• Assist in conducting employee performance evaluations
• Learn from and be coached by Senior Lead Receiver and Lead Receiver on various topics, including the basics of inventory, ordering, scheduling
• Be an active participant and a model example in safety issues relating to personal safety
• Analyze labor usage to ensure maximum productivity and efficiency utilizing the functions of Shift Planner, creating unit schedules that correlate labor hours and sales volume in proportion
• Ensure unit is organized and maintained in a sanitary manner by ensuring proper cleaning schedules are followed
• Enforce/administer all delivery guideline policies and procedures in absence of Lead Receiver
• Enforce invoice reconciliation guidelines to ensure all invoices and credits are reconciled in a timely manner consistent with inventory posting in absence of Lead Receiver
• Enforce transfer guidelines to ensure all transfer requests are reconciled and delivered in a timely manner consistent with inventory posting in absence of Lead Receiver
• Assist in maintaining partnerships with Culinary Management team
• Establish and maintain partnerships with vendor delivery team
• Ensure effective communication occurs between night and day delivery teams
• Ensure effective communication occurs between receiving and culinary management

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required 

• Must be at least 18 years of age
• A minimum of 1 year of distribution experience
• A minimum of 6 months of supervisory experience
• Must be able to obtain ServSafe Manager Certification
• Must have a valid Tennessee driver’s license and proof of insurance
• Must be able to operate forklift or obtain Forklift Certification
• Must be able to operate a pallet jack
• Must be able to successfully complete a post-offer background check and drug screening

Knowledge, Skills, and Abilities 

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to operate/drive a company vehicle with valid driver’s license and insurance
• Able to meet the physical demands of the job
• Able to thrive in a fast-paced, dynamic environment
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to lift 30 pounds with or without 2-person lift. 30 pounds require a 2-person lift
•  Able to stand for long periods of time
• Able to work outdoors
• Able to stand and move about to assist where needed in a unit and to move from unit to unit
• Able to lift and carry weights ranging from 10 – 35 pounds to keep area stocked with product and supplies
• Able to balance, kneel, stoop, and bend to help maintain a clean and organized work area
• Must have manual dexterity necessary to complete all job duties
• Ability to endure heat, cold temperature change and humidity to work in kitchens, walk-in coolers, freezers, and changing weather
• Able to tolerate temperatures of -15 to 100 degrees
• Able to maintain dependable work attendance and flexibility with assigned work schedules
• Must be able and available to work 3^rd and 1^st shifts
• Must comply with all Health Department, ServSafe, and Company regulations pertaining to safe food handling practices
• Able to perform other functions as assigned

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.